Scribnet

Level II IT Field Technician- Job Posting

Scribnet, a trusted provider of IT solutions and Managed Services, has an exciting opportunity for a Level II IT Field Technician to join our team of professionals! We are seeking an experienced technician who loves a challenge and is committed to exceeding client expectations.

The Level II IT Field Technician is a client-facing, hands-on technical position that combines helpdesk escalation support with infrastructure deployment and maintenance. Specific duties include the below:

· Providing in-person technical support at client sites for escalated issues.

· Deploying, installing and configuring workstations, servers and networking equipment.

· Performing on-site diagnostics and maintenance on infrastructure components.

· Configuring and troubleshooting switches, firewalls and access points.

· Performing server patching, firmware upgrades and infrastructure optimization.

· Supporting Microsoft 365 migrations, AD management and backup recovery testing.

· Working directly with clients in a professional manner in-person, via phone and electronically.

· Collaborating with internal teams to ensure service continuity.

Qualifications:

· Bachelor’s degree in Information Technology, Cybersecurity or Computer Science

· CompTIA Security+

· Minimum of three years working in IT support or systems engineering

· In-depth knowledge of Windows Server, networking fundamentals and hardware support

· Proficient with VLANs, VPNs and firewall configuration

· Strong troubleshooting skills

· Exceptional interpersonal and communication skills

· Valid driver’s license and a reliable personal vehicle for travel to client sites

· Must be able to pass background checks and provide proof of IT certifications

· CCNA (preferred)

· Azure Administrator Associate (AZ-104) (preferred)

· Microsoft 365 Administrator (MS-102) (preferred)

Pay: $75,000.00 - $84,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: Hybrid remote in Richmond, VA