HawkPoint Technologies

Job Description:

A fast growing, IT firm that has a 27-year history of success is searching for a dynamic Systems Administrator team member to be responsible for providing onsite and remote maintenance and support with a team of experts.

Basic Functions:

· Client Communications: Keeping clients informed of progress and critical issues.

· IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft, AWS, Google Cloud, and VMware.

· Support services for Microsoft related technologies: Microsoft Office Suite, Windows Server, Exchange, SQL, SharePoint, etc.

· Support services for cloud technologies: Microsoft 365, Azure, AWS, GSuite, Salesforce

· Network Support: WAN and LAN connectivity, routers, firewalls, switches, access points and physical security devices.

· Remote Access Support: VPN, Terminal Services, and Azure Virtual Desktop.

· System documentation to include system reviews and recommendations.

Additional Duties and Responsibilities:

· Uphold customer service satisfaction.

· Work in a team and communicate effectively.

· Escalate service issues that cannot be completed within agreed service levels.

· Maintain specific knowledge of the client’s technology and how it relates to their business strategy and goals.

· Develop in-depth knowledge of the service catalog and how it relates to customers’ needs.

· Document internal processes and procedures related to duties and responsibilities.

· Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Minimum Ability Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Minimum 3 years’ experience managing Microsoft 365, including Exchange Online, SharePoint, Teams, and Security & Compliance features.

· Minimum 3 years’ experience managing Azure AD, virtual machines, networking, security, and cost optimization.

· Experience with Microsoft Intune for device management, policy enforcement, and security configurations.

· Professional IT Certifications, such as these are a plus: Microsoft Certifications, SonicWall CSSA, ConnectWise CCPA, Cisco CCNA, or VMware VCP.

· Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

· Diagnosing skills for technical issues.

· Willing to work flexible hours to accommodate client requirements.

· Ability to multi-task and quickly adapt to changes.

· Technical awareness: ability to match resources to technical issues appropriately.

· Understanding of support tools, techniques, and how technology is used to provide IT services.

· Ability to diligently document issues, designs and resolutions.

· Self-motivated with the ability to work independently in a fast-moving environment.

Educational/Vocational/Previous Experience Recommendations:

· BA/BS in technical discipline preferred.

· Minimum of 3 years of IT experience.

Benefits:

· Competitive Annual Salary

· Health and dental benefits included.

· 401(k) Matching

· Paid Time Off

· Performance based incentives.

· Full on the job training & support.

· Fun working environment and culture.

· Great opportunities for advancement.

Limitations:

· Only local candidates need apply.

· The job is a hybrid position including remote, onsite and office attendance at least 2 days/week.

· Applicants must have the ability to drive to client locations in the Philadelphia metropolitan area.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Location:

• Philadelphia, PA 19103 (Required)

Ability to Commute:

• Philadelphia, PA 19103 (Required)

Work Location: Hybrid remote in Philadelphia, PA 19103