The Forum Group

About the Role:

We are seeking a detail-oriented and customer-focused IT Helpdesk Support Specialist with strong problem-solving skills to join our fast-growing organization. In this role, you will be the first point of contact for technical support, ensuring seamless IT operations and delivering exceptional service to internal users. You will help us build and scale our IT infrastructure by troubleshooting issues, implementing solutions, and maintaining systems that keep our team productive and secure.

The IT Helpdesk Support Specialist will work closely with our IT Manager and cross-functional teams to resolve technical challenges, manage hardware and software setups, and support ongoing technology initiatives. This position requires a proactive mindset, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Serve as the first point of contact for IT-related inquiries via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Manage user accounts, permissions, and access within company systems.
• Monitor and maintain IT systems to ensure optimal performance and security.
• Document issues and resolutions in the ticketing system for future reference.
• Assist with onboarding and offboarding employees, including device setup and account provisioning.
• Support IT projects such as system upgrades, migrations, and security enhancements.
• Ensure compliance with company IT policies and best practices.
• Stay current with emerging technologies and recommend improvements.

Requirements:

• Excellent written and verbal communication skills.
• Strong troubleshooting and analytical skills.
• Ability to prioritize and manage multiple tasks effectively.
• Experience with Windows and/or Mac operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, VPN).
• Knowledge of Microsoft 365 Suite and common business applications.
• Experience with ticketing systems and remote support tools.
• Strong sense of ownership and accountability.
• Ability to work in a fast-paced environment and under pressure.
• Prior IT support experience (Helpdesk or Desktop Support) is a plus.
• Relevant certifications (CompTIA A+, Network+, or similar) preferred.

If you feel that you meet these qualifications, please apply directly or email [email protected].

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Hybrid remote in New York, NY 10001