Hinkle Shanor LLP

Department: Administration / Information Technology
Location: Albuquerque, NM
Reports To: Firm Administrator (administrative) and IT Director (technical)
Status: Full-Time, Exempt

Position Summary

The IT Manager / Office Manager for the Albuquerque office is responsible for ensuring the smooth operation of both the technology environment and day-to-day office functions at the Albuquerque location. This role serves as the primary on-site operational and technical lead, ensuring that attorneys and staff have reliable systems, a professional workplace, and responsive support.

This position focuses on site-level execution and coordination, while aligning with firm-wide standards, policies, and strategy set by the IT Director and Firm Administrator.

Key Responsibilities

Information Technology (Albuquerque Site)

• Serve as the primary on-site IT point of contact for the Albuquerque office.
• Support user devices, printers, copiers, conference rooms, phones, and mobile devices.
• Coordinate with the central IT team on:
• Network and infrastructure changes
• Security tools, updates, and policies
• System upgrades and rollouts
• Assist with onboarding/offboarding from a technology standpoint for ABQ staff.
• Escalate and coordinate issues with vendors and central IT when required.
• Maintain inventory of ABQ hardware, devices, and licenses.
• Ensure adherence to firm security, compliance, and acceptable use policies.

Office & Facilities Management (Albuquerque Site)

• Oversee daily office operations at the Albuquerque location.
• Act as the primary contact for building management and local vendors.
• Manage office supplies, equipment, and services.
• Coordinate space planning, moves, and workspace setup for new hires.
• Ensure conference rooms, shared spaces, and reception areas are professional and functional.
• Support local events, meetings, and visiting staff or attorneys.

People, Process & Coordination

• Act as a liaison between the Albuquerque office and firm leadership.
• Communicate local issues, needs, and risks proactively.
• Support consistent onboarding experience for new Albuquerque hires.
• Help reinforce firm-wide standards, documentation, and procedures locally.
• Identify site-specific improvement opportunities and recommend solutions.

Qualifications

Required

• 3–7+ years of experience in IT support, office management, or operations.
• Strong technical aptitude (Windows, Microsoft 365, printers/copiers, basic networking).
• Strong organizational and time-management skills.
• Excellent interpersonal and customer service skills.
• Ability to work independently and manage competing priorities.
• Professional demeanor and discretion.

Preferred

• Experience in a law firm or professional services environment.
• Familiarity with cybersecurity, compliance, or regulated data handling.
• Experience working with building management and vendors.
• Experience supporting executives or partners.

Core Competencies

• Service orientation
• Reliability and follow-through
• Calm problem-solving
• Technical curiosity
• Professional judgment
• Attention to detail

Success in This Role Looks Like

• The Albuquerque office runs smoothly with minimal disruptions.
• Staff feel supported and confident in their tools and workspace.
• Issues are resolved quickly or escalated appropriately.
• The office reflects the firm’s professionalism and culture.
• Leadership has visibility into site health without needing to micromanage.

Job Type: Full-time

Pay: $47,554.57 - $57,270.02 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person