Summary
We are seeking a dedicated IT Support Specialist to join Aero Service Group. If you are a motivated individual with a passion for technology and a desire to provide exceptional IT support, we encourage you to apply.
Responsibilities
- Actively engages in responding to and effectively resolving helpdesk issues submitted through email, voice or in person.
- Serve as a first point of contact supporting issues involving servers, Microsoft 365, Exchange, networking, security, POS system, and Menu management.
- Produces high-quality documentation that meets applicable standards and is appropriate for its intended audience, including maintaining Technical Knowledgebase Article’s.
- Responds to high priority issues during non-business hours when assigned.
- Participates in Root Cause Analysis (RCA) and ensures communication of report findings is understood by team members.
- Setup user accounts, permissions and passwords
- Configure, maintain and upgrade office and restaurant network equipment and servers
- Participate in on call rotation
- Must be able to travel up to 25% of time.
Required Skills and Abilities:
- Strong understanding of technology trends, emerging tools, and their potential application to business operations
- Moderate knowledge of IT infrastructure, including networks, servers, storage, and cloud computing
- Experience in cybersecurity, risk management, and compliance frameworks
- Excellent strategic thinking, problem-solving, and decision-making skills
- Effective communication and interpersonal skills
Education and Experience:
- Associate’s degree in Computer Science, Information Technology, or a related field OR applicable certificates
- Proven experience (typically 4+ years) in IT roles
- Demonstrated success in maintaining IT systems
- Familiarity with Sonicwall Firewalls, Microsoft Azure, and Microsoft 365, Microsoft Exchange strongly preferred
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 25 pounds at times
Pay: $24.00 - $30.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
