Raytheon

Company Summary

Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service.

Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don’t have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee.

At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You’ll achieve your goals and play nicely in the sandbox with others while doing it. We don’t do drama, and neither should you.

Working at Learning Network isn’t for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it’s an incredibly rewarding experience.

Position Summary

We have an immediate opening for a Systems Administrator. In this position, you will provide hands-on growth and maintenance of current and future hardware and systems. The Systems Administrator will assist in creating architecture, implementing solutions, and maintaining the company’s systems in an integrated, connected ecosystem. Success will require a high level of organizational skills and solid experience with various systems.

To be successful, you’ll need to be detail-oriented and initiative-taking. We need a broad thinker who can make suggestions, take constructive feedback with a good attitude and without pushback, and then go out and personally execute with diligence. If you like driving efficiency through automation, scripting, and process innovation while ensuring security, compliance, and seamless user support, we’re probably a good fit.

This position is full-time and based work from home.

Job Duties

• Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships;
• Participate in Company events, activities, and meetings with a smile and an infectious, great attitude;
• Google Workspace Administration: Actively manage users, groups, and security policies; conduct regular audits and compliance reviews; implement enhancements, add-ons, and new functionality to improve system efficiency and support organizational needs;
• Develop and maintain GAM scripts (alongside PowerShell, GitHub, and API tools) to automate administration, perform bulk updates, and streamline integrations;
• Administer and improve system solutions, including Freshdesk, Formstack form builder, AWS, Liquid Web, MDM solutions, Ubiquiti networking, Dialpad, student information systems, and learning management systems;
• Automate key business processes carried out by functions of the organization;
• Innovate existing processes within various systems to drive efficiency;
• Collect user feedback, document system enhancement requests, and work internally or externally to implement those changes;
• Regularly perform routine system administrator functions, including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows, and groups;
• Integrate a variety of systems supporting telephony, student information, events, data collection, etc;
• Create and distribute analytics, reports, and dashboards for user departments;
• Provide change logs and documentation on updates made to the company’s tech ecosystem, including but not limited to user audit trails, workflow processes, reporting, and analytics;
• Address user questions, aggregate and prioritize user feedback, and plan and implement system enhancements based on personal expertise, user feedback, and organizational goals;
• Identify system problems, develop fixes, ensure complete quality assurance testing, and implement solutions;
• Document and train staff on system best practices and processes;
• Research, review, recommend, and implement new or replacement systems, features, and updates to support our ecosystem and company operations better; and
• All other duties as assigned.

Essential Knowledge, Skills, and Abilities

• Strong interpersonal skills with the demonstrated ability to consistently lead and serve others with humility, kindness, empathy, and joy;
• Very strong attention to detail;
• Excellent communication skills (verbal and written);
• Demonstrated success as a team player possessing a positive attitude, strong work ethic, entrepreneurial spirit, and flexibility;
• Systematic problem-solving skills, the ability to determine root cause problems and implement solutions;
• Able to handle multiple, complex priorities and balance the needs of each according to business impact;
• Proven ability to work in a fast-paced, high-energy environment and juggle multiple deadlines and tasks;
• Exceptional project management skills, including the ability to meet deadlines and handle diverse tasks simultaneously using prioritization;
• Successful implementation of business process documentation initiatives;
• Strong track record of acting with a customer-focused approach and
• Proficient with technology, especially cloud-based tools (e.g., Google Apps, Google Drive).

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field; or equivalent combination of education and experience;
• Minimum of four (4) years of experience working with a wide array of cloud computing systems;
• Minimum of three (3) years of experience as a systems administrator;
• Minimum of two (2) years of experience implementing complex software systems;
• Minimum of one (1) year of experience with Asana or a similar project management tool preferred;
• Strong experience with Mac OS, Google Workspace, and Asana preferred;
• Private, distraction-free, professional remote work environment with high-speed internet; and
• Ability to pass required background checks.

Benefits

• Medical, dental, and vision employee coverage for as little as $1 each per month;
• Personal paid time off in addition to major holidays;
• Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer; and
• 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 5% of employee earnings.

Job Types: Full-time, Permanent

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Are you able and willing to work Monday through Friday from 8:30am - 5:30pm Mountain Time (9:30am - 6:30pm Central time, 10:30am - 7:30pm Eastern Time)?
• What state you live and plan to work from?

Education:

• Bachelor's (Preferred)

Experience:

• System administration: 3 years (Required)
• Software implementation: 2 years (Required)

Work Location: Remote