Computer Task Group, Inc

CTG is seeking to fill a Field Services Team Lead for our client in Clarksville, TN.

Duration: 9 months

Duties:

• Lead and manage Field Services operations, including desktop and end-user device support.
• Supervise and mentor Field Services Technicians, providing guidance, training, and performance reviews.
• Coordinate daily team tasks, ensuring adherence to SLA and escalation procedures.
• Serve as primary point of contact for escalated technical issues and client communications.
• Oversee client build support, including troubleshooting complex technical issues and coordinating system upgrades and deployments.
• Ensure compliance with IT policies, standards, and operational procedures.
• Manage deployment and support for desktops, laptops, Microsoft 365, Zebra printers, medical lab devices, and other end-user technology.
• Maintain inventory of IT equipment and track service actions.
• Drive continuous improvement in service delivery and operational efficiency through collaboration with management.

Skills:

• Advanced troubleshooting skills for hardware, software, and network issues.
• Experience leading technical projects and small teams.
• Proficiency with enterprise-level ticketing systems, documentation, and SLA frameworks.
• Familiarity with PC imaging, Microsoft 365 troubleshooting, and operational programs.
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication skills; able to interact professionally with diverse groups.
• Preferred: A+ Certification or equivalent technical certification.

Experience:

• 5–7 years of experience in desktop support or equivalent technical training.
• 1–2 years of experience in supervisory or leadership roles within IT support.
• Proven experience managing escalated technical issues and leading small technical teams.

Education:

• Relevant technical training, certifications, or degree in IT, Computer Science, or related field.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

Job Types: Contract, Temporary

Pay: $61,000.00 - $69,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position requires vaccination in order to provide onsite support. Are you comfortable with this requirement?

Experience:

• desktop support supervisory role: 2 years (Preferred)

Ability to Commute:

• Clarksville, TN 37044 (Preferred)

Work Location: In person