Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
Monitor Network and Backup (VMs, Storage, DBs) logs. Remediate or escalate as needed
Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Provide documentation and technical specifications for planning and implementing new or upgrades of the IT infrastructure
Qualifications
Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
3-5 years of database, network administration, or system administration experience
Strong knowledge of systems and networking software, hardware, and networking protocols
Networking concepts - TCP/IP
Working knowledge of virtualization, VMware, or equivalent
Experience working with Linux
Experience with PC/Software troubleshooting
Experience with scripting and automation tools
Vendor management
Excellent Customer Service
A technical, logical thought process with strong, proven problem-solving skills
