Under the direct supervision of the Director of Operations, the IT Manager provides both strategic direction and hands-on leadership for all aspects of information technology across the organization. This includes oversight of the IT infrastructure, systems administration, cybersecurity, vendor management, and user support. The IT Manager ensures technology solutions align with the mission of the organization, support compliance and funding requirements, and enable efficient, cost-effective service delivery.
The position is full-time and exempt, with an annual starting salary of $79,054.60.
Key Responsibilities
- Develop and execute a comprehensive IT strategy aligned with organizational goals.
- Advise leadership on technology trends, innovations and risks management.
- Explore and propose cost-effective solutions to enhance administrative and program operations.
- Establish and enforce cybersecurity policies and procedures, including data privacy, access control, risk mitigation, and best practices.
- Ensure compliance with HIPAA, grantor, and other regulatory technology standards.
- Manage data backup systems and disaster recovery plans.
- Oversee all IT assets including hardware, software, networks, cloud platforms (e.g., Microsoft 365, SharePoint), and telecommunications systems.
- Ensure secure connectivity and data access across all office locations and for remote staff.
- Monitor system performance and resolving issues to minimize downtime.
- Provide responsive, clear technical support to users of varying proficiency.
- Manage user support requests and maintain a responsive, well-organized ticketing process.
- Develop and deliver user-friendly training materials and documentation.
- Lead IT projects such as system migrations, hardware upgrades, and software implementations.
- Drive cross-functional collaboration for IT initiatives, ensuring smooth implementation and alignment with budgetary goals.
- Manage relationships with Managed Service Providers (MSPs) and technology vendors.
- Negotiate and oversee service level agreements (SLAs) to ensure quality and value.
- Demonstrate commitment to the mission and values of the organization.
- Support a culture of continuous improvement, collaboration, and innovation.
QUALITY EXPECTATIONS:
- Work reflects NVCSS mission and is responsible, flexible, reliable and dependable.
- Punctuality and Regular attendance.
- Demonstrates a commitment to high quality and responsive service; Proactively identifies opportunities and takes action to improve operations.
- Offers and accepts constructive feedback; Contributes to the development of new ideas.
- Actively engages in problem solving; Responds to complaints; Seeks resolution of conflicts.
- Is organized, efficient, and effective; Sets goals for work tasks: Identifies priority issues; Meets productivity standards.
- Works collaboratively with community partners, staff, and/or the leadership team to encourage and support the accomplishment of goals/tasks/position duties.
- Provide exemplary customer service to both external and internal clients.
- Shows respect for each person’s individuality and preferences, and the cultural/ethnic diversity of NVCSS clients and funders.
- Demonstrates a commitment to learning and improvements; Pursue activities to enhance personal and professional growth for self and others.
- Protects the confidentiality and information/documentation obtained by nature of our work.
Qualifications
Education & Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Minimum of 5 years progressive IT experience, including at least 2 years in a management or lead role.
- Experience in the nonprofit sector strongly preferred.
Work Environment & Physical Demands
Prolonged computer use; occasional lifting (up to 30 lbs.) for hardware setup.
Frequent travel to regional office or partner locations.
Ability to focus on complex tasks and maintain organization over time.
Strong verbal communication skills for training and user support.
Visual and auditory capacity for technical and interpersonal tasks.
The above is intended to describe the general content and requirements for the performance for this position. It is not to be constructed as an exhaustive statement of duties, responsibilities or requirements.
Benefits
NVCSS offers a comprehensive benefits package designed to support your personal and professional well-being. Eligible benefits include:
Medical, dental, and vision coverage
Employee Assistance Program (EAP)
Group and voluntary life insurance & AD&D
Short-term disability
Paid vacation and sick leave
14 paid holidays, including a winter closure
Retirement plan options
NVCSS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Closing Date: Open Until Filled Apply by August 6, 2025 to have first considerations
Job Type: Full-time
Pay: From $79,054.60 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Redding, CA 96001 (Preferred)
Ability to Relocate:
- Redding, CA 96001: Relocate before starting work (Preferred)
Work Location: In person
