MatCal NV Inc.

The Opportunity:

Wings Over is seeking a Restaurant Systems Administrator to join our team. The Restaurant Systems Administrator oversees all restaurant and digital applications, including Toast POS, ERP systems, online menu configurations, and other specialized applications integrated with the Point-of-Sale (POS) environment. This role serves as the primary subject matter expert, supporting both corporate and franchise operations by ensuring systems are stable, efficient, and aligned with business objectives.

The ideal candidate has a strong background in restaurant operations, solid technical aptitude, and the ability to collaborate effectively across cross-functional teams such as Operations, Marketing, and Accounting. This role also requires proficiency in Microsoft 365 administration and network management.

Only candidates residing in Massachusetts, Connecticut, New York, New Jersey, New Hampshire, Columbus (OH), Raleigh (NC), Charlotte (NC), or Pittsburgh (PA) will be considered for this role.

Now Serving These Benefits:

• An energetic, collaborative, and positive work environment
• Paid vacation and sick time
• Medical, Dental, & Vision insurance
• Flexible Spending Account & Dependent Care Spending Account
• Weekly pay through direct deposit
• 401(k) with employer match after 12 months of service

Day in the Life (includes, but not limited to):

• Manages and configures restaurant technology applications, including POS, Online menus, third-party marketplaces (UberEats, DoorDash, Grubhub, etc.) and other digital ordering platforms.
• Assist with network tasks (VPNs, routers) and security system installations/maintenance.
• Coordinate all technology needs for new locations, including hardware procurement and setup.
• Manages all digital menu administration, ensuring accurate pricing, promotions, and visuals.
• Manages and closely partners with vendors to diagnose and resolve technical issues related to application performance, connectivity, and downed equipment.
• Evaluates system upgrades or enhancements, ensuring software solutions align with business needs and improve operational efficiency, making recommendations to leadership.
• Maintains and develops technical/user documentation for applications.
• Documents and resolves hardware/software failures proactively.

What You Bring to the Table:

• Strong understanding of POS systems, cloud-based platforms, and store technology infrastructure.
• Experience with Toast, ERP Systems, and Online ordering software solutions; Background working online ordering platforms, Restaurant365 highly desired.
• Strong verbal and written communication skills, with the ability to effectively engage with internal customers, external customers, vendors, and franchisees.
• Ability to independently solve practical and abstract problems and deal with a variety of known and unknown variables.
• Strong planning and prioritization skills to meet tight deadlines.
• Experience working with vendor support teams to resolve application-related issues.
• Initiative and strong time/project management skills.
• Ability to quickly adapt to change.
• Minimum of 5 years of experience with business/restaurant application management.
• Previous experience supporting franchise operations is highly desirable.

Fly With Us:

For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders. Join us on our journey to create gold standard experiences that leave everyone happier than before they interacted with us.

Wings Over is an Equal Opportunity Employer.