OneH2, Inc.

Overview

We are seeking an experienced IT Business Analyst with deep eCommerce expertise to bridge business objectives and technical delivery. The ideal candidate will translate business needs into digital and data-driven solutions, ensuring that our online platforms deliver seamless customer experiences and measurable commercial impact.

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Key Responsibilities

Business Analysis & Requirements
• Partner with business stakeholders to gather, document, and prioritize requirements for eCommerce initiatives (web, mobile, and integrated systems).

• Translate business needs into detailed functional and technical specifications for developers and solution architects.
• Map and optimize business processes across customer journeys, checkout flows, and fulfillment operations.
• Develop user stories, acceptance criteria, and test cases for agile delivery teams.

Project & Product Support
• Collaborate closely with Product Owners, UX designers, developers, and QA teams to deliver scalable and high-performing eCommerce solutions.

• Support backlog refinement, sprint planning, and release readiness activities.
• Participate in system configuration, UAT, and production validation.
• Analyze data and KPIs to identify performance gaps and recommend improvements.

Integration & Technical Understanding
• Work with internal and external teams to integrate payment gateways, ERP, CRM, OMS, and third-party APIs.

• Understand core eCommerce technologies (Magento, Shopify, Salesforce Commerce Cloud, or equivalent).
• Liaise between IT, marketing, and operations to ensure end-to-end digital continuity.

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Qualifications
• Bachelor’s degree in Information Systems, Business, Computer Science, or related field.

• 5+ years’ experience as a Business Analyst in IT or digital environments.
• 3+ years of direct experience in eCommerce (platform implementation, optimization, or operations).
• Strong knowledge of digital commerce workflows, product information management (PIM), and analytics.
• Proficiency in tools such as Jira, Confluence, Excel/Sheets, and visualization tools (Power BI, Tableau).
• Excellent communication and stakeholder management skills.
• Familiarity with Agile/Scrum methodologies and SDLC best practices.

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Preferred Skills
• Experience with Magento (Adobe Commerce), Shopify Plus, Commerce Cloud.

• Understanding of SEO, digital marketing data flows, and customer data platforms (CDPs).
• Background in integrating ERP or CRM systems (Dynamics ).
• Knowledge of UX/UI principles and A/B testing practices.

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Soft Skills
• Analytical thinker with a problem-solving mindset.

• Ability to manage ambiguity and prioritize multiple projects.
• Strong interpersonal and cross-functional collaboration skills.
• Detail-oriented with a focus on business outcomes.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote