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SUMMARY: The LIUNA National Pension & Retirement Fund office is seeking an IT Support Specialist/Supervisor to support the day-to-day technology operations and infrastructure for the 5 Benefits Funds administered at the National Fund Office in Washington, D.C. This position reports directly to the IT Manager.

The ideal candidate has a strong information technology background, excellent problem-solving skills, is customer-service oriented, and operates at the highest level of professionalism and ethical standards. This position has a clear track for internal career growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

• Provide first-level technical support to end-users for hardware, software, and network-related issues.
• Monitor and maintain Cisco Meraki switches and firewall.
• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.
• Manage user accounts and permissions in Active Directory, GSuite for Business, Bridgeway BenefitSystems, and other software systems.
• Troubleshoot and resolve issues with hardware, software, and network connectivity.
• Assist in the maintenance of IT inventory, documentation, and support system.
• Support network infrastructure, including switches, firewalls, and wireless access points under theguidance of senior staff.
• Escalate complex technical issues to the IT Manager or vendors.
• Assist in implementing IT projects and deploying new technologies.

MINIMUM QUALIFICATIONS and REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated knowledge of computer hardware, software, and networking principles.
• Strong analytical and problem-solving skills, with proficiency in Cisco hardware/software, Windows operating systems, G-Suite for Business and Microsoft Office 365.
• Ability to communicate effectively.
• Exceptional attention to detail and organizational ability.
• Ability to operate consistently with high level of professionalism and ethical standards is a must.
• Experience with unions in a professional office or nonprofit environment is preferred.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 2+ years of hands-on IT support or helpdesk experience.
• CompTIA A+, Network+, or similar certifications are a plus.

BENEFITS

• Employer-paid pension and 401(k) match
• Employer-paid health, vision, dental, Rx and life insurance
• Possibility of flexible arrival/departure and hybrid work schedule (4 days in office, 1 day work from home)
• Great work/life balance; paid sick, vacation leave and holidays
• Education reimbursement

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• IT-related: 2 years (Required)

Work Location: Hybrid remote in Washington, DC 20006