Durham Performing Arts Center

Junior Systems Administrator

Join our dynamic team at DPAC as the full-time Junior Systems Administrator.

In this multifaceted role, you'll play a crucial part in both maintaining and securing our network and computer systems, as well as providing exceptional support through handling helpdesk tickets.

What You’ll Do:

• System Administration: Install and manage antivirus and malware protection, create documentation, and generate reports.
• Helpdesk Support: Address and resolve employee tech concerns via email, phone, and in-person interactions.
• User Setup: Set up new users and manage network access.
• Proactive Monitoring: Identify and resolve issues, perform regular updates, and maintain system security.
• Collaboration: Work with the IT Manager to explore new technologies and enhance systems.

What You’ll Bring:

• Problem Solving Skills: Troubleshoot and resolve technical issues efficiently.
• Technical Proficiency: Experience with Active Directory, Office 365, Windows Server, and network infrastructure (HP/Cisco environment)
• Customer Service: Provide prompt and effective support to staff.

We are seeking individuals with a strong interest in technology and helping others. Flexibility, adaptability, and technical expertise are important. While your job description outlines your role, there may be times when additional responsibilities arise.

Physical Requirements:

• Ability to maintain a comfortable seated position and perform repetitive motions at a computer for extended periods.
• Must possess the ability to communicate clearly and effectively with customers and staff, both verbally and in writing, to ensure understanding and foster collaboration.

Additional Requirements:

• AA degree in Computer Science, Information Technology, or a related field preferred.
• Work schedule is Monday – Friday day times, 40 hours per week.
• Reliable transportation to Durham, NC.
• Must be at least 18 years old.
• Legally authorized to work in the United States.

Application Requirements:

• A resume outlining your experience and qualifications is required. Please include contact information for at least two professional references.
• A cover letter detailing why you’re a great fit for this position is also required.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Application Question(s):

• How would you describe your customer service skills? Can you provide specific examples of how you've applied these skills in a professional setting?
• Have you ever encountered a situation where a customer or employee became irate or hostile while you were troubleshooting an issue? If so, what steps did you take to resolve the situation and de-escalate the tension?
• What is your level of expertise with Microsoft 365 products, including Office 365, Outlook, Azure, OneDrive, and SharePoint? Have you had any experience administering these tools or managing them for an organization? If so, what were some of the typical daily tasks when working in Office 365?
• What is your understanding of multi-factor authentication (MFA)? Which MFA tools have you used in the past, and do you have experience with Duo MFA specifically?
• Can you explain your familiarity with Active Directory? Have you administered user accounts within Active Directory, and if so, what specific tasks have you handled?
• Do you have any experience working and administering Networks? If so, what were your responsibilities or describe your experience as it relates to Networks?

Ability to Commute:

• Durham, NC 27701 (Preferred)

Work Location: In person