CodexIT

Company Overview

At CodexIT, we believe technology should empower healthcare organizations to focus on what matters most—delivering exceptional patient care. Our team partners with healthcare practices across the country to modernize infrastructure, strengthen cybersecurity, and improve operational efficiency through thoughtful technology solutions.

We pride ourselves on building a culture centered on:

• Accountability and ownership – Team members are empowered to lead and deliver meaningful outcomes.
• Collaboration – We work closely across technical, consulting, and client teams to solve complex challenges.
• Continuous improvement – We value professionals who are curious, adaptable, and committed to refining processes and solutions.
• Client success – Our work directly supports healthcare providers who rely on technology to deliver care efficiently and securely.

As a growing managed services provider focused on healthcare technology, CodexIT offers the opportunity to work on impactful projects while collaborating with experienced professionals in a fast-moving, supportive environment.

Job Overview

This is a full-time remote role for a NOC (Network Operations Center) Manager. The primary responsibility of this role is to oversee the stability, security, and performance of our clients' managed infrastructure. You will lead the NOC team in monitoring systems, managing proactive maintenance, and ensuring rapid response to critical alerts.

The ideal candidate is a technical leader who thrives on operational discipline, automation, and the transition from reactive "break-fix" to a proactive "build-and-maintain" model. You will be responsible for the health of our RMM tools, backup integrity, and the overall reliability of the healthcare environments we support.

Key ResponsibilitiesOperational Excellence & Infrastructure Stability

• Lead the daily operations of the NOC, ensuring 24/7/365 visibility into client network health.
• Oversee the management of RMM tools, including patching schedules, script automation, and alert tuning.
• Ensure the integrity of client backups and disaster recovery solutions through regular testing and verification.
• Establish and maintain standard operating procedures (SOPs) for routine maintenance and incident response.

Incident & Problem Management

• Act as the primary escalation point for high-priority infrastructure alerts and system outages.
• Identify recurring technical trends and implement root-cause analysis to prevent future incidents.
• Collaborate with the Help Desk and Project teams to ensure seamless hand-offs and documentation updates.
• Manage the lifecycle of system alerts from detection through resolution and post-mortem.

Strategic Leadership & Team Management

• Mentor and lead a team of NOC technicians, fostering a culture of technical growth and accountability.
• Define and report on key performance indicators (KPIs) such as uptime, patch compliance, and mean time to resolution (MTTR).
• Review and optimize technical workflows within ConnectWise Manage/Automate to drive departmental efficiency.
• Manage vendor relationships related to infrastructure monitoring and security tools.

Communication & Stakeholder Engagement

• Provide clear, structured reporting to executive leadership regarding infrastructure risks and network health.
• Translate complex technical issues into clear business impacts for client stakeholders during critical incidents.
• Work closely with the Director of IT to align NOC initiatives with broader organizational goals.

Required Qualifications

• 7+ years of experience in IT infrastructure or systems administration, with at least 2 years in a leadership or management capacity.
• Deep MSP Experience: Strong understanding of managed services delivery and the unique needs of healthcare environments.
• ConnectWise Mastery: Advanced proficiency in ConnectWise Manage (service boards, workflows) and ConnectWise Automate (or similar RMM tools).
• Technical Breadth: Strong knowledge of Windows Server environments, virtualization, cloud infrastructure (Azure/AWS), and networking fundamentals.
• Analytical Mindset: Demonstrated ability to manage high-pressure situations and make data-driven decisions.

Preferred Qualifications

• Relevant certifications (e.g., CCNP, MCSE, Azure Solutions Architect, or ITIL Foundation).
• Experience in HIPAA-regulated environments or healthcare IT.
• Proficiency in scripting languages (PowerShell, Python) for task automation.

Core Competencies

• Operational Discipline: Demonstrates a commitment to "proactive over reactive" management.
• Accountability: Takes full ownership of the uptime and security of the managed fleet.
• Strategic Thinking: Ability to build scalable systems that support a growing team of technicians.
• Clear Documentation: Ensures all infrastructure changes and incident resolutions are documented for long-term departmental resilience.

Benefits

• 401(k) and 401(k) matching
• Dental, Vision, and Health insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Life insurance
• Paid time off
• Work Location: Remote

Pay: $80,000.00 - $100,000.00 per year

Work Location: Remote