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IT Specialist - 26894

iMPact Business Group

Full-time

Grand Rapids, MI

Job description

Major Responsibilities:

  • Supports data analysis and reporting for the Firm
  • Provide support to the Operations and Compliance team on various data related projects
  • Provide technical support to internal team for troubleshooting hardware and software issues
  • Maintenance, administration and upkeep of information in various technology platforms both from a Compliance and Operations standpoint
  • Basic troubleshooting and access assistance for internal team and affiliates for Firm technology portals
  • Maintenance and upkeep of the phone system technology
  • Acts as liaison to the outsourced IT team for structural and escalated technical issues
  • Monitoring of internal hardware and software inventory
  • Monitoring of cybersecurity programs and systems
  • Improve or enhance current technology platforms

Educational Requirements

  • Bachelor's degree or equivalent experience in data maintenance / IT.

Experience Requirements

  • 3 years or more IT or systems management experience
  • Experience or knowledge related to cyber security is preferred
  • CompTIA A+ Certification preferred

Technical Skills

  • Proficient knowledge of the full Microsoft Office Suite
  • Experience supporting Microsoft 365
  • Proficient in troubleshooting technical issues

Required Skills

  • Ability and desire to take proactive action and initiative to identify and resolve problems
  • Highly detail oriented
  • Excellent problem-solving skills and the desire to find solutions
  • Strong organization and communication skills
  • Ability to self-manage, prioritize and organize
  • Able to communicate well in person, over the phone, and through email

Job Type: Full-timeBenefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Required)

Experience:

  • Data management: 3 years (Required)

Pay: $55,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Work Location: In person