Transhield Inc.

Job Summary

The Junior Systems Administrator will assist in managing and maintaining the company’s IT infrastructure, with a strong focus on Microsoft 365 administration, system support, and delivering high-quality customer service to internal and external stakeholders. This role works closely with the Systems Administrators to ensure up-time and enhance internal processes. They will also serve as a point of escalation for the Help Desk, providing level 2 and 3 support.

Key Responsibilities

• Microsoft 365 Administration:
• Assist in managing M365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Azure Active Directory.
• Support user account provisioning, configuration, and troubleshooting within M365.
• MDM/Microsoft Intune:
• Manage endpoints using Microsoft Intune through configuration policies, remediation scripts, win32 app deployments, and other tools available.
• Understanding of autopilot, Entra joined, and registered as well as device offboarding.
• Manage Apple Business Manager accounts and devices.
• Networking:
• Strong foundational knowledge of networking protocols such as IP, DNS, DHCP, VPN.
• Ability to apply knowledge to troubleshoot and set up multiple different vendor firewalls, switches, and access points under the guidance of Systems Administrators.
• Email:
• An understanding of mail transport rules and the ability to apply this knowledge to real-world troubleshooting.
• Knowledge of anti-spam systems
• Customer Service:
• Deliver exceptional support to employees and clients, addressing IT-related inquiries promptly and professionally.
• Communicate technical solutions in a clear, user-friendly manner to non-technical stakeholders.
• Document support tickets and resolutions in the company’s IT ticketing system.
• Collaboration and Documentation:
• Work closely with senior systems administrators and other IT team members to implement new technologies and improve processes.
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Contribute to the development of user guides and training materials for M365 tools.
• Security and Compliance:
• Assist in ensuring compliance with financial industry regulations, such as FINRA, SEC, or GDPR, as applicable.
• Participate in security audits and implement best practices for data protection and system integrity.

Qualifications

• Education and Experience:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3-5 years of experience in IT support or systems administration, preferably in a financial services or customer-focused environment.
• Experience with Microsoft 365 administration is highly desirable.
• Technical Skills:
• Proficiency in Microsoft 365 suite (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).
• Familiarity with Windows Server, Active Directory, and basic networking concepts (DNS, DHCP, VPN).
• Basic understanding of cybersecurity principles and tools (e.g., antivirus, firewalls).
• Experience with IT ticketing systems and remote desktop support tools.
• MSP experience a plus
• Experience with SASE products a plus
• Soft Skills:
• Exceptional customer service skills with a focus on empathy and clear communication.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a team-oriented environment.
• Excellent time management and prioritization skills to handle multiple tasks in a fast-paced setting.
• Certifications (Preferred but Not Required):
• Microsoft 365 Certified: Fundamentals or Administrator Associate.
• CompTIA A+, Network+, or Security+.

Working Conditions

• This role may require occasional after-hours support for system maintenance or urgent issues.
• Hybrid work schedule with two remote days per week after first 30 days.
• Must be able to handle sensitive financial data with confidentiality and integrity.
• Must be willing to occasionally travel to remote offices.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: Hybrid remote in Beachwood, OH 44122