Getman Corporation.

POSITION: IT Support Specialist

LOCATION: Bangor, MI and Kalamazoo, MI

RATE: $25.00-$30.00 per hour

JOB SUMMARY:

Diagnose and troubleshoot software, hardware, communication and network issues and help our customers with their day to day computer problems; assist in the installation of applications and programs.

ESSENTIAL FUNCTIONS:

• Image new computers for deployment and evaluate old computers for repurposing or recycling.
• Set up, configure, and maintain desktops, laptops, printers, phones, and peripherals.
• Identify and resolve network/VOIP issues.
• Configure and install application software and operating systems.
• Manage users and resources using Microsoft ®Windows Active Directory, Microsoft ® Office 365 and other platforms.
• Assist with IT security by enforcing policies, managing antivirus software, and supporting phishing awareness through simulated phishing tests and training.
• Provide technical guidance to employees and create user-friendly documentation.
• Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends.
• Support company phone systems and assist with mobile device management.
• Collaborate with other Information Technology staff on various projects.
• Perform all other duties as assigned.

EDUCATION AND EXPERIENCE:

• Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education.
• Microsoft, Cisco, Linux, or similar certification is a plus.

SKILLS, TALENTS AND/OR CHARACTERISTICS

• Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

IND123