Job description
- Generate and oversee documentation of IT processes, procedures, and troubleshooting guides.
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Oversee the regulatory compliance via Vanta including the tracking and status of SOC2 and PCI controls and testing.
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Assist with onboarding and offboarding of employees and sales partners
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Manage and coordinate user access control to all systems.
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Manage change control process including working with our vendors to ensure compliance to security requirements and the SLDC process.
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Track employee training via KnowBe4 including maintaining campaign management.
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Oversee the procuring and maintaining IT inventory, including hardware, software licenses, and other IT assets
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Coordination of support with our helpdesk / flexible team. Tracking tickets, solutions, and user fulfillment. Handling of desktop and user issues
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Manage IT projects, including coordinating tasks, tracking progress, and preparing reports for IT management.
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Prepare daily reporting and monitoring IT systems and networks for compliance and security.