Evans & Chambers Technology

About TAB Computer Systems

TAB Computer Systems, Inc., a 100% employee-owned IT service and support company, has been delivering innovative technology solutions to small and medium-sized businesses for over 40 years. We are a trusted partner of top industry leaders, including Microsoft, Dell, AllWorx, SonicWall, Axcient, Veeam, and ProofPoint, TAB also designs and supports its own custom line of Intel-based workstations.

We are currently seeking a Jr. Systems Administrator to join our In-House Help Desk team of dedicated professionals who provide exceptional service and technical support to our clients.

Position Overview

As a Jr. Systems Administrator, you will be responsible for:

· Providing technical support remotely to all clients.

· Support of workstations, servers, network infrastructure, and phone systems.

· Resolving issues for clients via phone or electronically

· Tracking customer issues and adhere to established SLAs and processes.

· Participating in an after-hours rotation, typically three to four times each year.

· Utilizing ConnectWise for detailed documentation, issue tracking, and seamless client communication.

· Performing other duties as assigned.

Required Skills

· Effective communication skills, both verbal and written.

· Technical expertise in PC Operating Systems (Windows 11, 10, and 7).

· Basic to intermediate knowledge of Windows Server Operating Systems (2012R2 to 2022) including virtual technology like Hyper-V and VMWare.

· Proficient with On-Prem Exchange Server and Microsoft 365’s Email, OneDrive, SharePoint, and Azure

· Troubleshooting of network infrastructure including Firewalls, Switches, Networking protocols, VLANs, VPN, and QOS.

· Familiarity with security tools like MDR, EDR, and A/V.

· Familiarity with VOIP.

· Industry certifications like A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client or Windows Server are preferred.

Qualifications

· Previous experience in the IT industry (3+ years minimum)

· Strong interpersonal communication skills to maintain professionalism in high-pressure situations.

· Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives.

· Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly.

· An individual that excels in collaboration and teamwork.

Physical Requirements

· Mobility to work in a standard office setting and to sit and stand for a period of time.

· Vision to read printed materials and see a computer screen; and hearing and speech (English Language) to communicate in person and over the telephone.

· Ability to lift and transport equipment weighing up to 30 pounds.

Compensation & Benefits

· Competitive starting salary with performance-based incentives.

· Comprehensive benefits package, including:

o Company-shared cost medical and dental plans.

o 401(k) plan with company matching.

o Annual bonus program and performance awards.

o Accelerated vacation schedule.

· Professional growth opportunities:

o Access to ongoing training resources, virtual labs, and study materials.

o Company-funded certification exams.

Additional Details:

· TAB operates a 24/7 support service, and technicians are occasionally required to assist during evenings or weekends in the event of a client emergency on a rotational basis.

• This role is ideal for self-motivated, ambitious individuals who thrive in a fast-paced, dynamic work environment.

Job Type: Full-time

Pay: $56,000.00 - $68,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in East Hartford, CT 06108