TeamLogic IT

We are seeking a highly skilled, self-motivated Level 3 IT Technician who demonstrates strong initiative, technical leadership, and a consistent drive to improve systems and processes. This role serves as a senior technical authority and project owner, responsible not only for resolving complex issues but also for leading infrastructure initiatives, mentoring junior staff, and driving projects from planning through execution.

Key Responsibilities

• Act as the highest tier of technical escalation, owning complex issues through full resolution
• Demonstrate initiative by proactively identifying infrastructure risks, inefficiencies, and opportunities for improvement
• Lead and execute technical projects, including planning, task sequencing, stakeholder communication, and delivery
• Perform server rebuilds, migrations, and recovery operations with minimal business impact
• Administer and optimize Microsoft 365, including tenant configuration, security controls, and licensing
• Manage identity and device ecosystems using Microsoft Entra, Microsoft Intune, and Apple Business Manager
• Configure, maintain, and troubleshoot Active Directory (AD), Group Policy, DNS, and RDS environments
• Design, deploy, and support BCDR Backup and disaster recovery strategies, including testing and documentation
• Architect and maintain network infrastructure using VLANs, VPNs, Switches, and Firewalls
• Manage domain and email routing services, including DNS and MX Records
• Develop automation and administrative tooling using PowerShell scripting
• Provide technical leadership and mentorship to Level 1 and Level 2 technicians
• Drive accountability and quality by documenting systems, procedures, and project outcomes

Required Skills & Competencies/Technical Skills

• Advanced experience with Microsoft 365, Microsoft Entra, and Microsoft Intune
• Strong knowledge of Active Directory, Group Policy, DNS, RDS, and authentication services
• Networking expertise including VLANs, VPNs, firewall and switch configuration
• Hands-on experience with Datto BCDR Backup, disaster recovery, and business continuity planning
• Experience supporting Moody Switches and Moody Firewalls
• Proficiency with Apple Business Manager
• Strong PowerShell scripting capabilities
• Solid understanding of Microsoft and cloud licensing models

Inherent / Professional Skills

• High degree of initiative, with the ability to identify and act on priorities without constant direction
• Strong drive and motivation to see issues and projects through to completion
• Demonstrated leadership skills, including mentoring, technical decision-making, and ownership
• Proven project management abilities, including planning, execution, time management, and communication
• Excellent problem-solving, organizational, and documentation skills
• Clear, professional communication with both technical and non-technical stakeholders

Preferred Qualifications

• 5+ years of progressive IT support or systems administration experience
• Experience in an MSP or multi-client environment
• Relevant certifications (Microsoft, networking, security) are a plus
• Prior experience leading infrastructure or migration projects

What We Offer

• Competitive compensation and benefits
• A technically mature environment with autonomy and ownership
• Opportunities to lead meaningful infrastructure and security initiatives
• Career growth through leadership and advanced technical responsibilities

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person