(*_Kindly note that we will only consider applications submitted through Indeed. Please refrain from emailing or calling our staff directly._*)
About Us:
Explore Digital is a forward-thinking digital marketing agency committed to helping our clients achieve their online visibility and business goals. We pride ourselves on our collaborative approach, cutting-edge strategies, and dedication to delivering exceptional results. Specializing in crafting solutions across various industries, we are focused on delivering fully responsive and optimized websites that are strategically built for our clients’ target audiences.
Job Description:
We’re seeking a self-sufficient and tech-savvy mid-level IT & Web Support Specialist to join our team. This role is part-time and focuses primarily on day-to-day IT support, website hosting maintenance, and systems troubleshooting, with a secondary emphasis on front-end website support and development.
The ideal candidate brings hands-on experience in IT and website hosting, and is confident independently diagnosing and resolving common technical issues. They should be comfortable jumping into light development tasks and troubleshooting WordPress themes, plugins, and custom code with minimal oversight.
Key Responsibilities
IT Support & Technical Troubleshooting
- Resolve helpdesk requests related to hardware, software, VoIP systems, email, and basic network issues.
- Monitor web server uptime, network performance (including UniFi networks), and respond to alerts or issues.
- Assist with troubleshooting WordPress hosting environments and DNS settings.
- Manage Google Workspace accounts (creation, deletion, and modifications).
- Support basic to mid-level IT emergencies, router issues, and VoIP system troubleshooting.
- Clearly communicate task statuses, issues, and resolutions to internal teams and clients.
WordPress & Website Support
- Provide light website support for WordPress websites, including plugin troubleshooting, layout fixes, and theme adjustments.
- Collaborate with the development team to QA websites before and after launch.
- Assist with website updates, form building (e.g., Gravity Forms), and styling tweaks using HTML/CSS/JavaScript.
- Participate in basic updates and maintenance tasks across platforms such as WordPress, Wix, HubSpot CMS, or Shopify.
- Conduct backups, monitor for downtime, and support recovery efforts.
Cybersecurity & Maintenance
- Assist in implementing basic to mid-level cybersecurity practices, including password management and user permissions.
- Keep WordPress plugins, themes, and core files updated.
- Monitor for suspicious activity and escalate complex issues.
- Document and help maintain IT-related SOPs and security workflows.
Documentation & Task Management
- Track time and document work for IT support tickets and dev support tasks.
- Create internal documentation for recurring processes and workflows.
- Support website launches by following technical checklists and verifying performance.
Qualifications:
- Required
- 3+ years of experience in IT support, systems maintenance, or web hosting environments.
Preferred
- Experience with tools like WooCommerce, Divi, Elementor, Gravity Forms
- Familiarity with UniFi network devices or VoIP systems
- Background in QA or website testing and light development experience
- Prior agency or remote team experience
Training Provided
We’ll provide training on our internal platforms (e.g., ClickUp), systems, and workflows. If you bring strong foundational skills and a desire to learn, we’ll help you grow from there.
Position Details
- Part-time (approx. 20–30 hours/week) with the potential to grow into full-time based on performance and company needs.
- Remote position with flexible scheduling within standard business hours (8:00am – 6:00pm PT).
- Occasional after-hours support may be needed for urgent IT issues or scheduled website updates.
- Experience maintaining and troubleshooting WordPress websites.
- Understanding of website hosting, DNS settings, and domain management.
- Familiarity with Google Workspace admin tools and common SaaS platforms.
- Strong communication skills, especially when explaining technical concepts to non-technical team members and clients.
- Ability to stay organized and juggle multiple tasks in a remote, fast-paced environment.
- Willingness to collaborate, ask questions, and problem-solve both as a team and independently.
Application Process:
Kindly note that we will only consider applications submitted through Indeed. Please refrain from emailing our staff directly.
Required:
- Qualified candidates will be required to complete an assessment as part of the selection process.
Benefits:
- Competitive hourly rate.
- Opportunity to work with a diverse range of clients and industries.
- Flexible work hours and remote work options (if applicable).
- Collaborative and supportive work environment with opportunities for professional growth and development.
- Monthly Company Activities
- Bonus Opportunities
- Referral program
If you meet the qualifications and are interested in joining our team at Explore Digital, please submit your resume, portfolio, and a cover letter outlining your relevant experience. Qualified candidates will be contacted for further assessment.
Job Type: Part-time
Pay: $30.00 - $35.00 per hour
Benefits:
Schedule:
- Monday to Friday
- No weekends
Application Question(s):
- Are you able to adhere to the remote working hours of 8:00 am to 6:00 pm PST?
- What is your desired hourly pay rate? We're offering $30 - $35/hr DOE
Work Location: Remote
