TOCCI is seeking an experienced Information Technology (IT) Manager to lead our IT department. This role oversees the company’s technology systems, providing helpdesk support, manage hardware/software, and troubleshoot, configuring enterprise applications. The successful candidate will be primarily working out of TOCCI’s main Woburn office, with occasional construction site visits.
Responsibilities:
1. Helpdesk Support
- Serve as the primary technical support contact when something is not functioning
- Ensure resolution of technical issues with user machines, servers, and network systems.
- Diagnose, troubleshoot, and resolve technical problems, ensuring users can return to work with minimal disruption.
- Maintain a helpdesk ticket system to document and track all issues and resolutions.
2. Inventory Management
- Manage and maintain an accurate inventory of all devices, including computers, iPads, phones, cameras, conferencing tools, and printers.
- Ensure all devices receive timely patches, software updates, and necessary upgrades.
- Provide informed recommendations on hardware upgrades and device alternatives based on performance and user needs.
- Regularly update system documentation to reflect changes and improvements.
- Monitor file storage capacities and work with teams to archive or offload older files as necessary.
3. Application & System Support
- Configure user accounts, projects, and settings across enterprise software platforms (Procore, Textura, MS Teams, etc.).
- Oversee email security by managing permit/deny listing and blocking phishing attempts.
- Maintaining full ownership of key business applications and system infrastructure, proactively addressing common user and system errors.
4. User and Jobsite Setup
- Set up computers, workstations, and network systems for new users and offices, ensuring proper functionality.
- Provide user training on systems, software, and IT processes.
- Install, configure, and maintain networking equipment, conference tools, and printers at jobsites and temporary offices.
- Conduct jobsite visits to ensure systems run smoothly and users have optimal access to IT resources.
5. Systems Research & Procurement
- Research new hardware, software, and IT solutions that improve company operations and system performance.
- Assist in the procurement of IT equipment, ensuring the selection of appropriate devices such as computers, iPads, phones, cameras, and printers.
- Research and assist with the implementation of major system updates and software upgrades.
Desired Skills + Experiences
- Minimum of 7 years of IT experience, preferably within the construction industry.
- Strong troubleshooting, critical thinking, and decision-making skills.
- Proficient in helpdesk ticketing systems and IT service management (ITSM) best practices.
- Ability to evaluate and improve software and hardware performance.
- Excellent multitasking, organizational, and detail-oriented abilities.
- Proficiency in security monitoring tools and network optimization.
- Strong understanding of patch management, software updates, and device lifecycle management.
- Proficiency in managing and troubleshooting systems.
- Ability to lead IT initiatives that align with business goals.
- Experience in construction industry software integration (such as Procore, Textura) preferred.
Benefits
- Competitive pay. ($100,000 to $125,000)
- Unlimited PTO and paid US holidays.
- 401(k) company matching contributions.
- Medical, dental insurance with flexible spending accounts (FSA).
- Term life and AD&D insurance.
- Short and long-term disability insurance.
- Professional development opportunities, including training and certifications.
Job Type: Full-time
Pay: $100,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
Compensation Package:
- Bonus opportunities
- Weekly pay
Schedule:
Work Location: In person
