Yale University

Health Sciences IT - Technology Support Services

91296BR

Manager, IT

None - Not included in the union (Yale Union Group)

Full time

Regular

GS-3

GS-3j

Click here to see our Wage Ranges

Computing and Information Systems, Technical Support

37.5

Standard (M-F equal number of hours per day)

Medical School Campus

127-153 College Street
New Haven, CT 06510

On-site

This position will act as a technology advisor to Health Science IT and supported clients, addressing existing and emerging technology needs. This position will also be responsible for:

Advising and mentoring the IT team members around professional development and advancing the priorities of the larger Technology Support Services team.

Leading specific projects and initiatives within the Technology Support Services team.

Monitoring and managing workloads across the IT support teams.

Adjusting staffing assignments as required.

Working closely with AV support teams to coordinate effort, and where possible, integrate our support operations.

1. Provides supervision to a unit or group of operational or technical employees. 2. Establishes and delegates day-to day tasks to meet unit/department objectives. 3. Ensures compliance with department, University policies, procedures, and internal controls. 4. Ensures accountability and stewardship of operational, financial and staff resources in compliance with department & University standards. 5. Oversees and manages segments of larger projects, developmental trainings, presentations, and communications. 6. Provides coaching, training, and mentorship to level 1 and 2 staff and/or non-exempt staff.

Bachelor's Degree and four years of experience or equivalent education and experience.

Developed analytical, critical thinking and problem-solving skills.

Developed interpersonal, written, communication, presentation, and organizational skills.

Proven ability to lead and manage staff.

Proven expertise with systems analysis methods and techniques.

Knowledge of commonly used concepts, practices, and procedures.

No

No

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Yale University is a tobacco-free campus