New Mexico Health Insurance Exchange

Job Title: Director of Information Technology

Location: Albuquerque, NM, Hybrid

Reports to: Chief Operating Officer

Prepared Date: 12/03/2025

Approved Date:

Summary:

The Director of IT provides operational and technical leadership for BeWell’s information systems, ensuring stable, secure, and high-performing technology that supports the organization’s mission and day-to-day operations. This role oversees application management, vendor coordination, user acceptance testing, technical operations, cybersecurity oversight, reporting, and the delivery of reliable services for staff, brokers, assisters, and consumers.

The Director of IT serves as the primary internal point of contact for technology issues, working closely with executive leadership, external vendors, and cross-functional teams. This role plays a critical part in executing BeWell’s technology roadmap and maintaining compliance with regulatory and performance requirements.

Supervisory Responsibilities:

• IT Security & Compliance Manager
• User Acceptance Testing Manager (and team)
• End-User Support Specialist
• Enterprise Applications Portfolio Manager
• Reporting Analyst
• Business Analyst
• IT System Administrator

Essential Duties and Responsibilities: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

• Develop and implement the organization's overall technology strategy.
• Propose, plan, and administer annual IT budgets, including IT contracts, hardware, software, and infrastructure costs.
• Manage, mentor, and lead IT staff; provide escalated support for IT staff.
• Manage BeWell’s core IT applications and systems.
• Oversee maintenance, upgrades, and functionality, ensuring systems meet performance and availability standards.
• Troubleshoot issues and coordinate resolutions with internal teams and external vendors.
• Supervise the User Acceptance Testing Manager and ensure core IT systems are tested appropriately.
• Negotiate contracts for IT services.
• Serve as the primary liaison with technology vendors.
• Monitor vendor performance, deliverables, SLAs, security requirements, and contract compliance.
• Support procurement activities, contract renewals, and vendor evaluations.
• Oversee day-to-day IT operations, including desktop support, end-user technology, network services, and system reliability.
• Ensure continuity of operations through effective incident management and problem resolution.
• Maintain documentation for systems, configurations, and operational procedures.
• Ensure coordination with security vendors and internal staff to ensure alignment with cybersecurity frameworks and regulatory requirements.
• Support audits, risk assessments, and corrective action plans.
• Manage access control processes, security monitoring activities, and basic compliance reporting.
• Support project management and implementation efforts across IT and business teams.
• Support ongoing projects such as the new HIX implementation and system enhancements project known as Evolve 2026.
• Track progress, risks, and dependencies for ongoing technology initiatives.
• Assist with testing coordination, training readiness, and change management.
• Provide status reports and other information for stakeholders.
• Partner with internal teams and external vendors to ensure accurate and timely data reporting.
• Support data governance processes and routine reporting needs.
• Work closely with leadership and program teams to assess technology needs, plan enhancements, and support operations.
• Communicate technology updates, risks, and recommendations in clear, accessible language.
• Maintain positive relationships with business units and act as the bridge between technical and non-technical teams.

Non-Essential Duties:

• Other duties as assigned

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

• Bachelor’s degree in information technology, computer science, information systems, or related field; equivalent experience may be considered.
• 7+ years of increasingly responsible experience in IT operations, systems management, or technical leadership.
• Experience managing staff
• Experience managing enterprise applications, vendor relationships, contracts, and cross-functional projects.
• Strong understanding of cybersecurity practices and compliance requirements.
• Ability to translate business needs into technical solutions and manage competing priorities.

Preferred Qualifications:

• Experience in healthcare, insurance, government programs, or highly regulated industries.
• Familiarity with ACA marketplaces, Medicaid/CHIP data transfers, IRS Publication 1075, and CMS security standards.
• Master's degree in information technology, computer science, information systems, or related field

Knowledge, Skills and Abilities:

• Excellent written and verbal communications skills and the ability to handle sensitive and confidential situations, providing guidance and documentation.
• Experience in working in a team-oriented, collaborative environment with the ability to work with cross-functional teams.
• Ability to effectively communicate technical information to non-technical staff, clients, and Brokers in an advisory context.
• Ability to maintain a positive image and reputation for BeWell with key constituents and stakeholders, including Carriers, Brokers, Enrollment Counselors, Community Partners, and small businesses.
• Strong interpersonal and relationship building skills with a proven ability to build and maintain positive, effective relationships.
• Demonstrated ability to exercise diplomacy.
• Effective problem-solver with the ability to develop and advance alternative solutions.
• Ability to work in a team-oriented environment and effectively communicate both verbally and in writing.
• Ability to effectively report on the status and implementation of projects to senior management.
• Continually evaluates emerging technologies and industry trends; recommends and drives adoption of solutions that create competitive advantage and operational efficiency.
• Serves as the primary technology advisor to business units, translating complex technical concepts into clear, actionable recommendations for non-technical stakeholders.
• Suports vendor selection, contract negotiation, and ongoing performance management; enforces SLAs and optimizes the vendor portfolio.
• Fosters a high-performing, mission-driven IT culture through proactive talent acquisition, mentoring, performance management, and professional development.
• Responds decisively to major incidents and audits; coordinates cross-functional resources to achieve rapid, sustainable resolution.
• Performs other duties as assigned.

Diversity:

• Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics:

• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values and all principles of confidentiality. This position has access to sensitive information any breach of these principles may be ground for termination.

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

We participate in the E-Verify Employment Verification Program.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Ability to Relocate:

• Albuquerque, NM 87109: Relocate before starting work (Required)

Work Location: Hybrid remote in Albuquerque, NM 87109