C.R. Fletcher Associates

IT Specialists III Job Description

Job Overview

We're now hiring an IT Specialists III to help us keep growing. If you're excited to be part of a winning team, National Networks, LLC is a perfect place to get ahead. You'll be glad you applied to National Networks, LLC

Responsibilities for IT Specialists III

• Highly Proficient in working within a Ticketing System, like AutoTask or ConnectWise.
• Manage Tier 3 Service tickets in a timely manner
• Expert level in Verbal Communication, while driving Technical Issues to Resolution.
• Certified Knowledge & Experience of Windows and Cloud-based Technologies.
• Four Plus Years in an IT Help Desk or NOC Support Team Environment
• Expert knowledge of firewalls, routers, layer 2/3 switches, and other networking devices.
• Expert Level knowledge of all Microsoft Server Operating Systems and Networks.
• Document customer interactions
• Experience in working among a team, knowing when to ask for help.
• Install, make changes and repair computer hardware and software
• Certifications (A+, Net+, CCNA, MCSE) are a plus!

Qualifications for IT Specialists III

• Microsoft Certified Systems Engineer designation, preferred.
• 4+ years of experience working in a help desk environment.
• Flexibility to work a variety of shifts with minimal notice.
• Available to work regular overtime.
• Proficient with Apple computers.
• Excellent oral communication skills.
• Detail oriented.
• Highly organized to keep Help desk tickets in order.
• Ability to diagnose and resolve advanced computer technical issues.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person