Description:
Hammond Lumber Company, voted 2025's Best Places to Work in Maine, is seeking a Full-Time Senior IT Support Specialist for our Belgrade, Maine location.
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Provide second level technical support to end-users, addressing hardware, software, and network-related inquiries promptly and efficiently.
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Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.
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Assist in setting up and configuring workstations, printers, mobile devices, and other peripherals for employees.
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Assists management in identifying opportunities for process improvement within the department.
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Provides excellent customer service to all levels of employees including customers, peers, and leadership.
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Creates, follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency.
Benefits:
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Medical Insurance & Prescription Drug Plan
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Dental Insurance
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Flexible Spending Account
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Health Savings Account
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Employee Purchase Discount
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401(k) Plan
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Discretionary Bonuses
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Paid Holidays
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Paid Time Off
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Volunteer Time Off
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Group Life and Accidental Death & Dismemberment Insurance
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Short Term Disability Insurance
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EAP and Work Life Plan
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Paid Parental Leave
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Employee Outings
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Employee Charge Accounts
Requirements:
- Associate degree (or higher)
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4+ years of technical support experience
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Ability to travel to other sites and work after hours when needed.
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Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
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Apply critical thinking skills to solve business problems.
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Experience with M365, Windows Server and Desktop OS’s, VMWare ESX, Horizon View, HyperV, Azure, InTune, and SQL Server.
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Experience managing and supporting enterprise technology solutions.
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Strong understanding of WAN, LAN, and WLAN technologies.
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Asset management, deploying, implementing, and managing 3rd party antivirus/anti-malware software.
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Knowledge of Cybersecurity and PCI Compliance preferred.
