W3Global Canada, Inc

Description: Administer and optimize Salesforce CRM and NetSuite ERP systems to support business operations during rapid scaling, while serving as the bridge between users and technical teams, leveraging AI tools to enhance productivity and system efficiency.

Key Responsibilities:

Salesforce Administration (50%):

• Manage user access, profiles, and permission sets
• Build and maintain reports, dashboards, and workflows with AI-driven analytics
• Configure custom fields, page layouts, and record types
• Support user adoption initiatives and conduct training sessions
• Create user documentation and process guides using AI-assisted tools
• Triage complex user issues requiring backend development support
• Leverage Einstein Analytics and AI features for predictive insights

NetSuite Administration (50%):

• Administer NetSuite system including roles and permissions
• Configure workflows, custom fields, and forms for financial processes
• Build financial reports, saved searches, and dashboards with predictive analytics
• Support month-end close processes and accounting workflows
• Implement AI-driven automation for financial data entry and validation
• Manage Salesforce-NetSuite integration touchpoints
• Maintain data integrity using AI-assisted validation tools

Qualifications:

• 3+ years combined experience with Salesforce and/or NetSuite administration
• Salesforce Administrator certification required
• NetSuite Administrator or SuiteFoundation certification preferred
• Experience with AI/automation platforms (Einstein, AI Builder, etc.)
• Strong proficiency in using AI productivity tools
• Understanding of accounting principles and financial processes
• Excellent interpersonal and training abilities
• Strong analytical and problem-solving skills
• Experience supporting rapid growth companies preferred

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person