OneSupport

Want to work from home in the PM/Evening hours? Have your own Desktop or Laptop? Do you have prior call center experience? (not required but definitely a plus!) Are you passionate about providing excellent customer service? Let’s talk!

We’re looking for YOU, qualified residents of: Alabama, Arkansas, Florida, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico (except Santa Fe County), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.

Welcome to your first step in joining OneSupport! We are seeking qualified Product Support Specialists for immediate openings. You’ll solve technical issues for customers and service center agents by troubleshooting and investigating problems, prioritizing and escalating issue reports and proactively identifying support needs. ¿Se habla Español? We'd love to hear more!

• $15/hour starting the first day of training
• Paid Time Off (PTO) usage after 90 days for all employees - starts accruing on day 1
• Benefits may also include (dependent upon employment status): medical, dental, vision, life insurance, and 401k with matching!
• Evening availability preferred (but not required)

You will need your own equipment:

• USB Wired Headset
• Webcam on your intended work computer
• 15” screen or larger (and/or multiple monitors)
• Windows Users: Windows 10 or newer
• Mac Users: Macs must not be more than 5 years old and must have the latest OS update
• Dual Core Processors must be at least 2 GHz
• Quad Core Processors must be at least 1.6 GHz
• 3GB of RAM or higher
• DSL, Cable, or Fiber internet with 2mbps download, 1mbps upload
• A direct Ethernet connection and ideally less than 100ms ping or jitter
• No fixed wireless, hotspot, or satellite internet accepted

OneSupport is a fast-paced environment from hiring to training to everyday work. You will need a private workspace that is quiet and distraction free during your shifts. You will need to be able to type at least 40 WPM with 80% or higher accuracy to qualify for our positions. We do not require experience but you’ll need a willingness to learn!

APPLY NOW!

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• Are you flexible on your availability for example Open to both day shift (AM) and night shift (PM) with/without a preference?
• Our training period runs on a Monday through Friday schedule during the day. Are you able to attend this type of training for up to 4 weeks?

Location:

• North Carolina (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote