I.T. Matters, Inc.

Director of IT Services

Imagine stepping into a role that goes beyond a title – this is your opportunity to be a force for change, a true leader in service and innovation. As Director of IT Services, you’ll be the driving energy behind safeguarding our clients’ technology with unwavering commitment and vision.

This isn't just about leading a team; it’s about nurturing talent, lifting others, and inspiring everyone to rise to their highest potential. You’ll be the educator, the protector, and the guide, shaping not just the technology landscape but the entire experience for our clients. When challenges arise, you’ll bring every tool, every resource, and every ounce of heart you have to deliver excellence at every level.

If you’re ready to be a builder, a protector, and an inspiration, then step forward – your impact awaits. Let’s create a legacy of service and success together!

About I.T. Matters, Inc.

Since 2012, I.T. Matters, Inc. has been more than a technology provider – we are a dedicated partner in empowering businesses across the greater Houston area and Gulf Coast. Through our comprehensive Managed IT Services, Backup and Disaster Recovery, Cloud Hosting, Telephony, and IT Security, we ensure that businesses are equipped not only to thrive today but to be resilient and ready for tomorrow.

Guided by the transformative EOS (Entrepreneurial Operating System) framework, we focus on six core pillars – vision, people, data, issues, processes, and traction – to drive meaningful impact. We believe that technology should not only solve problems but inspire possibilities. Every solution we deliver is designed to strengthen businesses, empower people, and build a secure future.

Our Core Focus and Values:

Be a GUARD by helping serve, protect, and grow through Grateful, Unwavering Integrity, Accountable, Resourceful, and Diligent.

Job Overview:

The Director of IT Services is responsible for overseeing the strategic planning, development, and management of IT services. This role ensures the delivery of high-quality IT solutions to clients while optimizing internal IT operations. The Director will lead a team of onsite and outsourced offshore IT professionals and collaborate closely with sales, operations, and customer service teams to drive business growth, client satisfaction, and technological innovation. This role will report to the Pres/CEO and will be based in Houston, Texas. Applicants must be authorized to work in the U.S.

Key Qualifications:

· Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s degree or higher a plus).

· 12+ years of experience in IT services with at least 5 years in a midlevel leadership role, ideally within an MSP environment.

· Strong knowledge of managed IT services, networking, cloud solutions, cybersecurity, and AI.

· Proven experience in strategic planning, team leadership, and client management.

· Excellent communication, negotiation, and interpersonal skills.

· Ability to adapt to rapidly changing technology environments and client needs.

Competencies:

· Strategic critical thinking and problem-solving mindset.

· Strong business acumen with a focus on customer satisfaction.

· Ability to manage multiple priorities.

· Leadership and team development skills.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Serves as the main IT point of contact for all business functions.

· Manages, coordinates, and executes all enterprise application activities, including functional and technical design and analysis, system architecture, security, testing, implementation, and documentation.

· Establishes and maintains a strong partnership with senior business executives to create product roadmaps and offer technology solutions to solve real business problems.

· Be comfortable working within all levels of the organization – adjusting style and approach to match audience.

· Directs and manages internal teams, external technology vendors, or consulting teams effectively to ensure accountability and successful delivery of business objectives.

· Coordinates the implementation of system enhancements, product maintenance and support, upgrades, updates, and patches to assure secure and optimal system performance, data integrity, and reliability.

· Be comfortable working with all infrastructure-related activities.

· Provides input into the overall IT strategy and execution approach.

· Be a change agent for the overall technology strategy.

· Provide input and support the overall BI/Analytics strategy.

· Owns and manages her/his portion of the budget.

· Mentors and leads internal and external IT professionals.

· Manages and utilizes offshore development resources.

Key Responsibilities:

· Strategic Leadership: Develop and implement IT service strategies that align with the company's goals, ensuring high service delivery and client retention.

· Service Delivery: Oversee IT infrastructure, cloud services, cybersecurity, network management, and helpdesk support to ensure seamless and efficient client operations.

· Team Leadership: Manage, mentor, and develop a team of IT managers, engineers, and support staff, fostering a culture of collaboration and continuous improvement.

· Client Engagement: Work directly with key clients to understand their needs, ensure service satisfaction, and identify opportunities for expanding services.

· Process Improvement: Drive operational excellence by implementing best practices and innovative technologies to improve service delivery and reduce operational costs.

· Risk Management: Ensure the company’s IT operations are secure, compliant, and aligned with industry standards, managing risks related to data privacy and cybersecurity.

· Budget Management: Develop and manage the IT services budget, ensuring cost-effective operations and the optimal use of resources.

· Partnerships & Vendor Management: Cultivate relationships with technology partners and vendors to ensure access to the latest innovations and support.

I.T. Matters, Inc. provides equal opportunity in employment to all its employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, national origin, marital status, ancestry, medical condition, military status, or any other characteristic protected by State or Federal law.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as management needs.

Job Type: Full-time

Pay: $96,000.00 - $108,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• What experience do you have in leading IT teams, and how do you motivate them to perform at their best?
• How do you prioritize IT projects when resources are limited or when the business faces competing demands?
• How do you manage change within IT services, especially when introducing new technologies or processes?
• What IT systems, software, and platforms are you most experienced with? How do you keep up with technological advancements?
• What is your vision for the future of IT services in a rapidly evolving technological landscape, and how would you help the organization adapt to emerging trends?

Experience:

• IT: 10 years (Required)

Work Location: In person