Resolution Technologies

About Us

Channelwill is a fast-growing SaaS company dedicated to helping eCommerce merchants deliver exceptional post-purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty.

Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are eager to grow with us.

www.channelwill.com

About this role

We are seeking a Senior DevOps Engineer to join our North America team and collaborate closely with our global Cloud Engineer in China. You’ll take ownership of our day-to-day operations, cloud environments, and automation initiatives to ensure high availability and performance across our platforms.

Primarily remote, onsite collaboration from time to time.

What You’ll Do

• Cloud Infrastructure Management: Maintain and optimize AWS and GCP resources, ensuring cost efficiency, scalability, and reliability.
• Kubernetes & CI/CD: Manage Kubernetes clusters and CI/CD pipelines to deliver highly available and stable deployments.
• Monitoring & Logging: Maintain monitoring and logging stacks (Prometheus, Grafana, ELK, OpenSearch, Zabbix), ensuring effective alerting and proactive issue resolution.
• Database & Middleware Operations: Administer MySQL, PostgreSQL, Redis, and MongoDB; maintain and optimize middleware systems like Kafka, RabbitMQ, and Nginx.
• Automation & Tooling: Develop and improve automation scripts and internal tools using Python, Go, or Shell to streamline operations and deployments.
• Security & Compliance: Support infrastructure compliance efforts (GDPR, SOC 2, etc.), enforce least-privilege access, perform audits, and maintain secure network policies.

What We’re Looking For

• Fluent in Chinese in listening, speaking, reading and writing.
• Legal to work for any employers. We are not able to provide sponsorship yet.
• Bachelor’s degree in Computer Science or related field.
• 4-5 years of hands-on DevOps or cloud operations experience in a technology company.
• Strong experience with AWS or GCP services (EC2, S3, RDS, VPC, etc.).
• Skilled in Linux administration, Docker, and Kubernetes.
• Experience maintaining monitoring tools (Prometheus, Grafana, ELK, Zabbix).
• Solid understanding of databases (MySQL, Redis, PostgreSQL) and performance tuning.
• Proficient in scripting (Python, Go, or Shell) and automation tools (Ansible, Terraform, Jenkins, ArgoCD).

Nice to Have

• Experience managing hybrid or multi-cloud environments (AWS + GCP).
• Familiarity with cloud-native ecosystems (Helm, Service Mesh, ArgoCD).
• Exposure to compliance, security audits, or SaaS infrastructure for global customers.

Why Join Us

• Grow from hands-on cloud engineering to managing compliance and incident response in a global team.
• Work with cutting-edge cloud technologies and SaaS systems.
• Collaborate with cross-cultural teams across North America and China.

Equal Opportunity

Channelwill is an Equal Opportunity Employer. We celebrate diversity and are committed to inclusion.

Job Type: Full-time

Pay: $100,000.00 - $160,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is your current U.S. visa status? Please also indicate if you will need employer sponsorship now or in the future.

Language:

• Chinese (Required)

Work Location: Hybrid remote in Pasadena, CA 91107