RedRock Information Security LLC

Job description

As a vCIO and Account Manager, you will act as a strategic partner and advisor to our clients, helping them align their technology with their business objectives. You will play a crucial role in understanding their industry challenges and providing strategic guidance to optimize their IT investments and drive business growth.

Minimum Requirements to be considered for this position.

Education:

The candidate must demonstrate a working knowledge of computer technology and management procedures. A degree in business administration, computer science, another relevant field, or applicable training and/or experience is preferred. An understanding of the financial industry is a plus.

3-5 years of experience:

You must have at least 3 years of experience in the IT industry, with experience in the financial services industry preferred.

Duties and Responsibilities:

vCIOs and Account Managers oversee the relationship between RedRock Information Security and customer organizations, including regular meetings, consulting, and proposing technology or services to support customer goals. In this role, you will:

• Serve as the primary point of contact for key client accounts, ensuring excellent service and client satisfaction.
• Conduct regular review meetings with clients to discuss their current IT setup, challenges, and future needs.
• Develop and present comprehensive IT strategies that align with client business goals, including technology roadmaps, budget planning, and risk management strategies.
• Advise on best practices in IT governance, compliance, and security measures.
• Monitor technology trends and provide proactive advice on potential client impacts and opportunities.
• Manage and resolve any escalated client issues relating to IT services.

Skills and Qualifications:

An account manager needs to have specific hard and soft skills to excel in this position and effectively manage customer relationships, including the following:

• IT knowledge and technical skills.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and self-learning skills.
• Show initiative when undertaking tasks.
• Good task management and multi-tasking skills.
• Ability to work independently.
• Ability to prioritize tasks.
• Ability to work well within a team environment.

This position requires a high degree of confidentiality and punctuality.

Experience with the following is highly desired for this position:

• ConnectWise Manage, IT Glue
• Microsoft Office Suite Applications (Word, Excel, PowerPoint)

WORK LOCATION:

This position is onsite at 1101 40th St SE in Grand Rapids, Michigan, USA, and commuting to or relocation to Grand Rapids, MI, is required.

LICENSE:

Applicants must possess a valid Michigan driver’s license and a clean driving record. Applicants must have dependable transportation. This position requires using a personal or company-owned vehicle when conducting company business.

SPECIAL REQUIREMENTS:

Must be able to perform physical activities, such as, but not limited to, lifting up to 50 lbs., bending, standing, climbing, or walking. Must be willing to submit to criminal and civil background checks.

Job Type: Full-time, On-site

Benefits:

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Health Savings Account
• Paid Time Off
• Professional Development Assistance
• Referral Program

Compensation package:

• Pay: $60,000 starting
• Bonus opportunities

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Grand Rapids, MI 49508: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $60,000.00 - $97,500.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Yearly bonus

Application Question(s):

• How many years have you worked in an IT support position?

Experience:

• IT support: 2 years (Preferred)
• Information Technology: 2 years (Required)

Location:

• Grand Rapids, MI (Preferred)

Ability to Commute:

• Grand Rapids, MI (Required)

Ability to Relocate:

• Grand Rapids, MI: Relocate before starting work (Required)

Work Location: In person