Work from Home (WFH) - Hybrid work must be residing in San Diego, California.
CIAT Campus Locations: San Diego, CA and Albuquerque, NM
Reports to: IT Manager
Status: Exempt
Employment Type: Full-time
Summary
In this role, the successful individual will protect our critical information, systems, and assets, build solutions, troubleshoot, implement new software and hardware, provide staff training, provide helpdesk support, and assist in the development of an overall IT strategy.
Essential Duties and Responsibilities:
- Review plan and implement major and minor version upgrade, product fix packs. For all systems
- Planning implementation system wide security strategy, security measures, managing user access, monitoring systems for threats, and responding to security incidents
- Install, configure, and maintain software, hardware and operating systems on workstations, laptops, and servers
- Monitor system performance, identify issues, and implement improvements
- Install, support and maintain both physical and virtual network servers and appliances
- Troubleshoot and resolve system and application issues in a timely manner
- Maintain comprehensive documentation of system configurations, procedures, and changes
- Develop reports for cost and projections of company tech services and equipment orders
- Office 365, MS Dynamics, Azure, MS Exchange, administration and compliance
- Perform Active Directory administrations, create user accounts/reset passwords in local AD and Azure AD, create sites and services, etc.
- Continuously improve, Maintain, evaluate Secure scores given by Microsoft Security Identity, Data, Device Apps
- Develop Implement and maintain Strong baseline standards in accordance to CIATs need for Microsoft Identity, Microsoft Data, Microsoft Intune Devices, Azure Apps and other infrastructure services as needed
- Administer network performance monitoring NPM
- Maintain the ticketing system and provide technical support when needed
- Perform system backups for future recovery and ensure security through access controls, backups and firewalls.
- Upgrade systems with new releases and models
- Build an internal wiki with technical documentation, manuals, and diagrams
- Troubleshoot issues and outages
- Promote collaboration with other staff members and participate in the implementation of new projects, ideas, etc.
- Embody CIAT’s?mission, vision, purpose and values
Requirements:
- 4+years of experience supporting Microsoft products and technology
- 4 years of hands-on experience working with VMware /Hyper-V
- Microsoft Azure and Office 365 experience preferred
- Detailed oriented with excellent analytical and troubleshooting skills
- Excellent verbal, written and documentation skills required
- Ability to communicate effectively and professionally with other team members
- Experience with backup, antivirus and anti-malware/spyware solutions
- Problem solve rapidly and effectively, in a timely manner
- Must have strong work ethic to work independently with minimal supervision
- Excellent organizational skills while working on fast-paced environment
- Ability to multi task
- Works with a sense of urgency, while engaging and listening to experts
- Exhibits a high degree of flexibility in adapting to a rapidly changing environment
- Proficient in the use of standard Microsoft Office software products, including Outlook, Word, PowerPoint and Excel required
- Strong commitment to providing superior service
- Strong organizational and communication skills and the ability to manage multiple and rapidly changing priorities to meet the needs and expectations of this position
- Self-motivated with a strong work ethic; dedicated to quality, quantity, and timeliness of results
- Able to handle sensitive information with a high degree of confidentiality
- Possess high ethical standards, being an example of professionalism to others
- Demonstrated ability to anticipate needs and exercise independent judgment
- Position may require work responsibilities outside of normal business hours to accommodate business needs and deadlines
- Flexible to work longer hours to meet deadlines, if needed
- Reliable transportation to go on campus, if required
- Able to handle sensitive information with a high degree of confidentiality
- Possess high ethical standards, being an example of professionalism to others
- Must be able to embody CIAT’s mission, vision and values
Values
Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.
- We are passionate about education and student success.
- We value integrity and excellence in our employees and students.
- We treat ourselves and our students with dignity and respect.
- We believe in and encourage innovation at our school to better help our students succeed.
- We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success.
- We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward.
- We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals.
- We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues.
- We commit to fostering an inclusive and supportive learning environment that respects the diversity of students’ backgrounds, experiences, and perspectives.
- We foster lifelong learning and professional development.
Supervisory Responsibility
This position has no supervisory responsibilities.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday. Evening and weekend hours may be required to meet coverage needs.
Physical Demands
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
- Ability to type, use a computer to search for information and input information while speaking on the phone is required.
- Requires daily use of a personal computer and related software applications at a workstation
- Requires completion of some tasks that require reaching, bending, grasping, and making repetitive hand movements in the performance of daily duties
- Requires prolonged sitting and or standing at a workstation for 6.5 to 7 hours per day
- Requires dependability and excellent attendance records
- Requires occasional travel to conduct CIAT business
- Occasionally ascend and descend ladders to service or install IT equipment, like cable, router, etc.
- Constantly positions self to maintain computers in the lab/classroom, including under the desks and in the server closet.
- Frequently moves IT equipment weighing between 25 to 50 pounds across campus for various classrooms and event’s needs Occasionally requires the ability to handle up to 100lbs with assistance
- The employee will be required to compute simple to simple mathematical calculations as a normal part of this role
Work Environment
While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment, as the company will for employees working on campus.
Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to.
The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws.
This remote work policy is designed to comply with all relevant local, state, and federal laws.
When in the office, employees are expected to follow all workplace safety rules, security protocols, and professional conduct guidelines. They should maintain a clean and organized work area, be punctual, and actively engage in in-person meetings, collaboration, and training as scheduled. The in-office environment may involve occasional noise, shared workspaces, and use of common areas, and employees are expected to be respectful of others working nearby.
AAP/EEO Statement
California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.
Salary Range
The salary range for the System Administrator is $75,000- $104,000 yearly/DOE. However, the expected starting salary for this position is $75,000- $88,000 yearly/DOE. We base salary offers on a variety of considerations, such as education, experience, equity and other business and organizational needs.
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Work Location: Hybrid remote in National City, CA 91950
