About Us
Channelwill is a fast-growing SaaS company dedicated to helping eCommerce merchants deliver exceptional post-purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty.
Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are eager to grow with us.
www.channelwill.com
About this role
We are seeking a Cloud / DevOps Engineer to join our North America team and collaborate closely with our global Cloud Engineer in China. This role starts with hands-on cloud engineering and monitoring, and will grow into local compliance management and independent incident response.
What You’ll Do
- Perform daily cloud engineering and maintenance for cloud resources and infrastructure (AWS, GCP), following global standards and monitoring frameworks.
- Assist in first-line alert handling and cross-time zone incident response.
- Manage local data center/cloud engineering, implement privacy and compliance controls (CCPA, GDPR, SOC 2).
- Provide first-line emergency support for North America systems and services, reducing response delays.
- Collaborate with China and local teams to ensure smooth cloud engineering and compliance adherence.
- 短期职责（12个月内）
- 1. 日常运维管理与基础维护
- 负责云资源与基础设施的日常运维执行，基于国内团队建设的运维与监控体系进行落地。
- 按照运维标准流程，执行监控、告警、备份、恢复等日常操作。
- 2. 跨时区告警与应急协作
- 协助排查一线告警，配合国内团队进行跨时区应急响应。
- 能够在国内团队交接前完成基础问题排查与初步处理。
- 长期职责（12 个月以上）
- 3. 本地数据中心与合规运维
- 负责美国本地数据中心或云资源的日常运维与合规要求落实。
- 执行本地隐私数据访问控制、本地化存储等合规要求。
- 4. 一线应急支持
- 承担北美区域系统与服务的一线应急响应，减少跨时区响应延迟。
- 独立处理常见突发问题，并在复杂问题中与国内团队高效联动。
- 5. 合规与对接支持
- 在指导下，逐步承担 GDPR、SOC2 及美国本地合规（如 CCPA、EO14117）相关的执行与对接工作。
- 配合海外/本地法律、合规或第三方审计要求，保障公司 SaaS 产品合规落地。
What We’re Looking For
- Must be legally authorized to work in the United States. Our company is not able to provide visa sponsorship at this time.
- Proficient in both Chinese and English with strong cross-cultural communication skills.
- Bachelor’s degree in Computer Science, IT, or related field.
- 1-3 years of cloud engineering; multinational experience is a plus.
- Familiar with Linux/Windows system administration, cloud platform management, monitoring tools, and basic scripting (Shell/Python).
- Responsible, independent problem-solving skills, and able to work effectively across time zones.
- 需有身份，我们暂不sponsor~
- 学历背景：计算机科学、信息技术或相关专业，本科及以上学历。
- 经验要求：1 年以上云运维经验；IT 运维、系统管理员或网络支持可酌情考虑；有跨国公司经验优先。
- 技能要求：
- 熟悉 Linux/Windows 系统管理，具备基础网络与数据库运维能力。
- 了解 AWS、GCP等主流云平台的日常管理与监控。
- 具备基础的脚本编写能力（Shell/Python），可支持日常自动化操作。
- 语言能力：英语流利，具备跨文化沟通能力；中文流利。
- 综合技能：责任心强，能在跨时区环境下高效协作，具备独立解决问题的能力。
Why Join Us
- Grow from hands-on cloud engineering to managing compliance and incident response in a global team.
- Work with cutting-edge cloud technologies and SaaS systems.
- Collaborate with cross-cultural teams across North America and China.
Equal Opportunity
Channelwill is an Equal Opportunity Employer. We celebrate diversity and are committed to inclusion.
How to Apply
Please submit your resume via [[email protected]]
Job Type: Full-time
Pay: $120,000.00 - $150,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Referral program
- Retirement plan
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Language:
Work Location: Hybrid remote in Pasadena, CA 91107
