Rainier Clinical Research Center

Rainier Clinical Research Center (Renton, WA) is seeking a full-time Receptionist/Office Assistant to support front desk operations and administrative functions in a fast-paced clinical research environment.

Rainier Clinical Research Center is a privately owned clinical research site with over 30 years of experience conducting clinical trials for pharmaceutical, biotechnology, and medical device sponsors, with a specialty in diabetes research. All studies are conducted under the supervision of board-certified physicians.

The Receptionist/Office Assistant serves as the first point of contact for study participants, visitors, sponsors, and vendors and plays a key role in supporting day-to-day site operations while maintaining professionalism, confidentiality, and regulatory awareness.

Primary Responsibilities

Front Office & Participant Support

• Answer, screen, and route incoming phone calls in a professional and courteous manner
• Greet, check in, and direct study participants, visitors, sponsors, and vendors
• Maintain a welcoming, organized, and participant-focused reception and waiting area
• Facilitate participant intake, including:
• Collection and verification of demographic and contact information
• Accurate entry of data into the CTMS and/or other site systems
• Scanning and uploading participant documentation per site procedures
• Maintain awareness of participant confidentiality and HIPAA requirements at all times
• Assist with participant flow and notify clinical staff of arrivals and delays
• Other duties as assigned

Technology & Office Systems Support

• Support daily functionality of office technology, including phone systems, copiers, and printers
• Assist with onboarding new hires by coordinating workstation setup (computers, monitors, phones, peripherals)
• Label and track IT assets in accordance with site inventory procedures
• Coordinate service requests and work orders for network printers and office equipment
• Maintain organization of server and technology storage areas
• Serve as first point of contact for basic troubleshooting and escalate issues as appropriate

Clinical & Research Operations Support

• Schedule, confirm, and document participant appointment reminder calls
• Support shipment, receipt, and distribution of study-related and office packages
• Assist with daily chart preparation and distribution per site SOPs
• Clean, prepare, and restock exam rooms in accordance with site and protocol requirements
• Manage clinic laundry and supply restocking
• Order study-related groceries and supplies as requested by clinical staff
• Assist with preparation for sponsor visits, monitoring visits, and audits (e.g., room setup, materials organization)
• Demonstrate basic awareness of Good Clinical Practice (GCP) principles and site SOPs (training provided)

Facilities & Office Management

• Coordinate minor office repairs and communicate facility needs to landlord/property management
• Order and maintain inventory of office supplies, promotional materials, badges, and printed materials
• Manage staff kitchen and common areas, including:
• Dishwasher operation and dish organization
• Stocking beverages, snacks, and coffee stations
• Coordinate mail and shipping:
• Daily FedEx Express pickups and as-needed Ground pickups
• Distribute incoming mail, packages, and deliveries
• Maintain electronic and physical filing systems
• Open and monitor facility work orders
• Water and maintain plants in shared spaces

Administrative & HR Support

• Respond to administrative inquiries and route requests appropriately
• Prepare new hire welcome packets and assist with onboarding logistics
• Coordinate staff and executive lunches and meetings
• Draft and distribute internal communications, including memos and emails
• Retrieve and summarize information from records, email, and documents upon request
• Support AR/AP filing and mailing, including preparation of outgoing payments
• Order gift cards and recognition items as needed
• Provide administrative support to executive leadership and department directors (HR, Quality, Operations, Finance, Contracts)

Required Skills & Abilities

• High level of reliability, professionalism, and discretion
• Ability to work independently while collaborating with a multidisciplinary research team
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong organizational skills with exceptional attention to detail
• Proficiency with Microsoft Office Suite and ability to learn new systems (CTMS, EDC, scheduling software)
• Ability to manage multiple priorities in a fast-paced, regulated environment
• Demonstrated ability to handle sensitive and confidential information

Education & Experience

• Bachelor’s degree in a related field preferred
• 1–3 years of experience in a receptionist, administrative, or office assistant role preferred
• Experience in healthcare, clinical research, or medical office settings a plus (not required)

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to lift up to 25 pounds
• Ability to work onsite at the Renton, WA office

Schedule

7am – 4:30pm, Monday thru Thursday and 7am-11am on Friday.

Job Type: Full-time

Salary: $21 - $27 per hour, overtime eligible

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account
• Health Savings Account
• Employee Assistance Program
• Adoption assistance
• 401(k)
• 401(k) matching after 1,000 hours worked
• PTO - Accrue 5 hours per pay period = 120 hours
• 7 paid holidays observed - New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day
• 2 paid floating holidays
• 1 birthday holiday
• 16 hours emergency bank
• MLK Day of Service

Company Education Allowance:

• Education Grant - Employees are eligible for a $200 education grant after one year of employment to be used for professional development or continuing education courses related to medical or research activities.
• Tuition reimbursement - Employees who have worked for the Company for a minimum of two years will be eligible for tuition reimbursement of 50% of the cost of tuition up to a maximum of $1500 per year to be reimbursed for professional development programs or courses related to medical or research activities. to receive the education allowance.
• Educational Reimbursement for Professional Employees (MD, ARNP, RN, or RD). Professional employees who are required to complete a certain number of educational hours to maintain their licensure will be reimbursed to the limits specified in the Company Educational Allowance. The licensure that is being maintained must be a credential that is utilized for employment with the Company such as a MD, ARNP, RN or RD license.

Supplemental Pay:

Bonus pay eligible

Work Location: One location

Work Remotely: No

Job Type: Full-time

Pay: $21.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience:

• Front desk: 1 year (Preferred)

Ability to Commute:

• Renton, WA 98057 (Required)

Work Location: In person