Solve IT Solutions, LLC

Overview

We are seeking a highly skilled and forward-thinking professional to design, implement, and manage AI-driven automations across our office operations. This role is responsible for building intelligent systems that streamline workflows, improve efficiency, and enhance internal and client-facing processes using modern AI tools and CRM platforms.

The ideal candidate is both technical and strategic, with hands-on experience in AI tools, automation platforms, CRM systems, and process optimization.

Key ResponsibilitiesAI & Automation

• Design, build, and maintain AI-powered workflows to automate office operations
• Implement and manage AI agents, chatbots, and intelligent assistants for internal and external use
• Leverage OpenAI LLMs and related AI tools to enhance decision-making and operational efficiency
• Continuously evaluate and integrate new AI technologies that align with business goals

CRM & Systems Management

• Configure, optimize, and maintain CRM systems (including GoHighLevel and Zoho)
• Build and manage pipelines, workflows, triggers, and automations within CRM platforms
• Ensure accurate data flow between systems and automation tools
• Maintain system documentation, logic maps, and process flows

Workflow Optimization

• Analyze existing office processes and identify opportunities for automation
• Develop scalable systems that reduce manual work and increase consistency
• Collaborate with leadership to translate business needs into automated solutions
• Monitor performance, troubleshoot issues, and continuously improve system efficiency

Integration & Maintenance

• Integrate AI tools with CRM platforms, communication tools, and third-party services
• Ensure system reliability, data integrity, and compliance with best practices
• Provide ongoing support, updates, and optimization of all automated systems

Required Skills & ExperienceTechnical Skills

• Strong experience with AI tools and platforms (including OpenAI / LLM-based systems)
• Hands-on experience with GoHighLevel
• Experience building and managing chatbots and AI agents
• Proficiency with CRM systems (Zoho experience strongly preferred)
• Advanced knowledge of workflows, pipelines, triggers, and automation logic
• Experience integrating multiple software tools via APIs or automation platforms

Professional Skills

• Strong problem-solving and systems-thinking mindset
• Ability to translate business needs into technical solutions
• Excellent attention to detail and process documentation
• Self-directed, organized, and proactive
• Comfortable working in a fast-evolving, tech-driven environment

Preferred Qualifications

• Experience automating office operations or service-based businesses
• Background in process engineering, automation, or systems architecture
• Familiarity with AI-driven customer engagement or internal productivity tools

What Success Looks Like

• Office workflows are highly automated, efficient, and scalable
• Manual tasks are minimized through intelligent systems
• AI tools are actively supporting daily operations and decision-making
• CRM pipelines and workflows run smoothly with minimal intervention

Job Types: Full-time, Part-time, Contract

Pay: $75,000.00 - $90,000.00 per year

Expected hours: 20.0 – 40.0 per week

Benefits:

• 401(k) matching
• Life insurance
• Referral program
• Relocation assistance

People with a criminal record are encouraged to apply

Work Location: In person