IT Service Desk Manager
We're looking for a proactive IT Service Desk Manager to lead our help desk team. You’ll oversee technicians, ensure top-tier service delivery, and streamline support processes to keep our systems running smoothly. If you’re a problem-solving leader with a knack for optimizing workflows and a passion for customer service, we want you on our team!
Key Responsibilities:
- Lead and mentor a team of service desk technicians
- Manage ticket flow and ensure timely issue resolution
- Develop and refine IT support processes
- Collaborate with other departments to enhance service efficiency
- Track performance metrics and drive continuous improvement
What You Bring:
- Proven experience in IT service management
- Strong leadership and communication skills
- Ability to juggle multiple priorities in a fast-paced environment
- Experience with a ticketing software (Autotask and Kaseya a plus!)
- CompTIA certifications a plus
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
Experience:
- IT help desk: 2 years (Required)
Ability to Commute:
- Mount Laurel, NJ 08054 (Required)
Ability to Relocate:
- Mount Laurel, NJ 08054: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person
