VOCAL Technologies, Ltd.

Job Description: Zoho CRM Developer Supervisor

The Zoho CRM Developer Supervisor is responsible for leading the technical development, customization, and integration of Zoho CRM, Zoho Creator, Zoho One applications, and client/vendor portals. This role combines strong technical expertise with leadership skills to supervise a development team, support marketing and IT initiatives, and deliver scalable solutions aligned with organizational goals.

Key Responsibilities
1. Leadership & Supervision
Lead, mentor, and supervise Zoho developers and technical staff.
Assign tasks, monitor progress, and ensure timely project delivery.
Review, approve, and provide feedback on development work for quality and compliance.
Foster a culture of accountability, collaboration, and continuous learning.

2. Zoho CRM & Zoho One Development
Configure, customize, and optimize Zoho CRM and Zoho One applications.
Build and maintain custom modules, workflows, automations, and dashboards.
Manage data migration, data cleansing, and ongoing CRM maintenance.
Ensure compliance with data security and governance standards.

3. Zoho Creator Application Development
Architect, design, and build custom business applications using Zoho Creator.
Write Deluge scripts for workflows, logic, and automation.
Design database structures, forms, and reports tailored to business needs.
Implement Blueprints and structured approval processes.
Build and maintain client/vendor portals for external stakeholders.
Integrate Zoho Creator apps with CRM, Desk, Books, and third-party systems.

4. Portal Design & User Experience

Develop and oversee client-facing portals within Zoho Creator and WordPress.
Collaborate with marketing to align portal design with branding and customer journey.
Ensure portals are responsive, user-friendly, and secure.
Implement role-based access, dashboards, and document-sharing features.
Integrate Zoho portals with WordPress or other web platforms when needed.

5. Integration Management
Oversee integrations between Zoho apps and third-party platforms (Make.com, Zapier, RingCentral, Twilio, Monday.com, etc.).
Develop and maintain API-based integrations for seamless data flow.
Troubleshoot and resolve integration issues quickly.

6. Ticketing System Oversight (Zoho Desk)
Design, implement, and optimize Zoho Desk for customer support.
Create efficient workflows for ticket capture, routing, and resolution.
Train staff on proper use of the ticketing system.

7. AI & Automation
Implement and manage AI-driven tools (Zoho Zia, chatbots, Chatic Media AI Program).
Continuously refine AI programs to improve accuracy and customer experience.
Identify opportunities for automation to reduce manual work.

8. Marketing & Website Support (WordPress)
Provide technical support to the marketing team for website projects.
Manage and customize WordPress themes, plugins, and portals.
Work with PHP, JavaScript, HTML, and CSS to enhance site functionality.
Ensure seamless integration of WordPress with Zoho CRM/Creator via APIs and plugins.
Support SEO, site performance optimization, and security best practices.

9. Vendor & Project Coordination
Act as liaison with Zoho, Make.com, Zapier, and hosting/IT vendors.
Manage contracts, procurement, and escalated technical issues.
Oversee IT-related projects from planning to execution.

10. Advisory Role
Serve as a technical advisor to the CEO on CRM, IT, and automation strategies.
Provide performance reports on CRM usage, portal adoption, and IT initiatives.
Recommend emerging technologies that improve efficiency and customer experience.

11. Training, Documentation & Support
Create SOPs, training materials, and technical documentation.
Conduct training sessions for staff and end users.
Provide escalated IT and Zoho-related support when necessary.

Qualifications

Experience:
5+ years of experience as a Zoho CRM/Zoho Creator Developer.
3+ years in a supervisory or leadership role.

Job Type: Full-time

Application Question(s):

• How many years of experience do you have with Zoho CRM and Zoho Creator? Please describe your experience.
• Do you have supervisory or leadership experience? Please expound.
• Can you share specific examples of how you have used Deluge scripting, Blueprints, and Zoho Creator portals in past projects?
• What experience do you have integrating Zoho applications with third-party platforms such as Make.com, Zapier, RingCentral, or Twilio?
• Please describe your background in WordPress development, including PHP, JavaScript/React, HTML, CSS, and MySQL.
• Have you led or managed a team of developers? If so, what was the team size, and how did you ensure quality and timely project delivery?
• Can you provide an example of a project where you used API integrations (REST, SOAP, OAuth 2.0) to connect Zoho with other systems?
• What is your experience with Zoho Desk or other ticketing systems, and how have you improved support workflows using these tools?
• What is your educational background, and do you hold any relevant certifications related to Zoho or WordPress?
• Are you able to commit to a full-time role that involves leadership, development, training, and occasional escalated support? Please explain your availability.
• Are you currently based in the Philippines?

Work Location: Remote