Archon Resources

Job Summary
ITonDemand, a division of eResources LLC, is seeking a seasoned IT Systems Engineer to join and guide our Managed Services Support team. The ideal candidate brings over a decade of progressive experience in IT systems engineering and customer-focused technical service, having advanced through multiple roles - from frontline support to engineering leadership. This position requires deep technical expertise, strong communication and leadership skills, and hands-on experience managing both systems and people.

The position is fully remote, with occasional travel to client sites (primarily located in FL, MI, TN, VA, and WA).

Key Responsibilities

• Oversee the design, implementation, and optimization of client IT infrastructures, ensuring stability, scalability, and security
• Serve as the final escalation point for complex technical issues, guiding resolution and knowledge sharing across the team
• Architect, administer, and migrate environments within Microsoft 365 and SharePoint Online, including permissions, integrations, and governance
• Drive process improvements in system monitoring, patch management, documentation, and automation
• Operate as a technical advisor and project lead for key client initiatives and technology roadmaps
• Maintain up-to-date task management and service documentation within tracking systems

Required Technical Skills & Experience

• 7+ years of progressive IT experience, including at least 1 years in a leadership or team management capacity
• Proven ability to develop and mentor technical teams, manage workloads, and guide professional development
• Expert-level experience with Microsoft Windows Server and Desktop OS, Active Directory, Virtualization (Hyper-V/VMWare), and Group Policy
• Strong SharePoint, Teams, Entra, Exchange Online and other Microsoft 365 application administration, including, site design, security, migrations, and automation with PowerShell or Power Automate
• 5+ years designing and troubleshooting complex network architectures (LAN//VLAN/WAN/VPN/Firewall/Routing)
• 5+ years in an MSP environment, supporting multiple clients and varied technical stacks
• Familiarity with vulnerability reporting, management, and mitigation
• Familiarity with endpoint detection and response
• Familiarity with SaaS security
• Strong analytical and problem-solving abilities, with an aptitude for explaining technical concepts to non-technical stakeholders
• Exceptional interpersonal, written, and verbal communication skills

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Microsoft certifications such as MCP, MCSA, or Microsoft 365/SharePoint Administrator
• CompTIA or Apple certifications (A+, Network+, Security+, ACP)
• Experience with Mac OS X integration in Windows-based networks

Other Requirements

• Reliable transportation, valid driver’s license, and proof of insurance meeting state requirements
• Willingness to travel occasionally for client onsite support or project implementation

What it takes to be an ITonDemand Team Member

• Self-motivated: You understand assigned goals and objectives and take pride in seeing them completed quickly and efficiently. You're driven, even when no one is watching. You own the problem.
• Exceptional communicator: You can communicate diplomatically and consistently with internal teams and clients.
• Tech-savvy, tech-smart: You've been tinkering with computers from a young age, track tech trends and products, and understand how to leverage technology. You can execute and prioritize tasks in a high-pressure environment.
• Team-player: Comfortable providing constructive input and ideas to grow the organization, and you welcome feedback. "That's not my job" isn't in your vocabulary.
• Hungry for growth: You thirst for more -- learning, achievement, and expertise. You enjoy exploring new products and services and crave expanding your knowledge base for the benefit of your team, and for yourself.

Are you ready to join the ITonDemand Team? We can't wait to meet you!

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• IT: 7 years (Required)
• MSP environment: 5 years (Required)
• Designing Network Architectures: 5 years (Required)

License/Certification:

• Comp TIA certification (Preferred)
• Microsoft certicifation (Preferred)

Work Location: Remote