Elberta Valley Ag is seeking a self-driven and collaborative Systems Administrator to join the IT Support team and provide end users world-class technical support while representing the IT department through resolution of business unit and division-level systems issues. The ideal candidate is successful independently and works as a supportive member of a cohesive team.
Responsibilities:
- Provide resolutions for tickets submitted using the support systems and ensure end users understand how to use support systems efficiently and submit tickets properly.
- Provide server administration including for core back-office applications.
- Respond promptly and courteously to support requests, calls, emails, and other electronic communications.
- Properly document and maintain support tickets of incoming requests for service.
- Analyze performance of support activities and documented resolutions to identify problem areas.
- Identify and suggest improvements to existing processes and systems.
- Keep organized and accurate inventory of computing system components.
- Support a variety of IT projects, products, and team tasks.
- Coordinate, verify, and validate vendor activities.
- Assist with network equipment installation.
- Upkeep industry knowledge and development of technical skills through continued education.
Qualifications:
- Previous relevant experience in IT, help desk, and/or systems administration.
- Familiarity with any of the following system or processes: O365, Windows OS, IT Asset Management, endpoint mgmt, mobile device management, technical onboarding, equipment inventory management
- H. S. diploma or equivalent. Advanced degree in a technical field desired (Info Systems, IT, Computer Science).
- Relevant certifications and/or a proactive effort towards obtaining continued education in IT.
- Strong demonstrated interpersonal and communication skills with ability to effectively communicate concepts, using verbal and written skills to technical and non-technical colleagues.
- Bilingual Spanish preferred.
- Skilled at troubleshooting, following through on issues/tasks, research/analysis and customer service.
- Able to work overtime and after-hours to meet deadlines, and travel to various office locations, as needed.
AgReserves, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender, identity or expression, or any other characteristic protected by federal, state or local laws. Qualified applicants must be legally and lawfully authorized to be employed and work in the United States without current or future visa sponsorship - AgReserves, Inc. is not sponsoring visas at this time.
AgReserves offers medical, dental, vision, life, and AD&D insurance coverage. Additionally, employees can contribute to an FSA, and to an employer matched 401(K). Employees can apply for Tuition Assistance for continuing education purposes. All full-time employees are eligible to participate in a discretionary profit-sharing bonus. For more detailed information please visit our benefits site: https://www.agreserves.com/benefits/. AgReserves, Inc. complies with the current state minimum wage laws for all positions, regardless of the pay ranges posted.
Job Type: Full-time
Pay: $27.12 - $40.68 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation Package:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
Work Location: In person
