Cold Heading Co.

Responsibilities

• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
• Monitor Network and Backup (VMs, Storage, DBs) logs. Remediate or escalate as needed
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Provide documentation and technical specifications for planning and implementing new or upgrades of the IT infrastructure

Qualifications

• Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• 3-5 years of database, network administration, or system administration experience
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Networking concepts - TCP/IP
• Working knowledge of virtualization, VMware, or equivalent
• Experience working with Linux
• Experience with PC/Software troubleshooting
• Experience with scripting and automation tools
• Vendor management
• Excellent Customer Service
• A technical, logical thought process with strong, proven problem-solving skills
• Excellent written and verbal communication skills
• An ability to stick to strict deadlines
• Manufacturing industry experience preferred
• Experience with EDI and ERP preferred

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Work Location: In person