Bon Vivant Patisserie & Cakery

OVERVIEW
Our Service Advisor will be responsible for scheduling repairs, assigning jobs, monitoring progress, and providing excellent customer service.

RESPONSIBILITIES:

• Schedule maintenance work and advise customer of completion time
• Assign maintenance work and track progress
• Maximize use of available direct hours
• Handle customer inquiries regarding service work
• Enter labor charges on repair orders and assure the accuracy of repair order information
• Assist in overall warranty process, ensure proper procedures are followed and coding of repair orders
• Promote specials and promotions; suggest associated service work and offer other dealerships services as appropriate, i.e. truck rental
• Help maintain the volume of workflow in the department
• Maintain Service Department library and pertinent information
• Post pricing on menu board

QUALIFICATIONS:

• Knowledge of customer maintenance needs
• Mechanical aptitude required
• Ability to thrive in a fast-paced environment
• Ability to relate to customers in a positive and professional manner
• Working knowledge of dealer systems

EDUCATIONAL REQUIREMENTS:

• A high school diploma or equivalent and a minimum of 3-years of truck or auto technician experience or previous Service Supervisor/Advisor experience preferred.

LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Application Question(s):

• Are you available to work a 2nd shift schedule? The hours for this position are 12:30-9:00PM

Experience:

• Service Advisor: 1 year (Required)
• Mechanical knowledge: 1 year (Required)
• Auto or Diesel Parts : 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)

Ability to Relocate:

• Madison, WI 53704: Relocate before starting work (Required)

Work Location: In person