IT Consultant (MSP Experience)
Latitude Inc
Full-time
Arlington, VA
Job description
Job Summary:
We are seeking a highly experienced IT Consultant to provide strategic and hands-on technical support for a diverse client base. This role is ideal for a seasoned IT professional with 10+ years of progressive IT support experience, preferably within a Managed Service Provider (MSP) environment. The IT Consultant will act as a trusted advisor, delivering expert-level troubleshooting, infrastructure guidance, and technology solutions aligned with client business objectives.
This position features local travel to the DC Metro/ Northern VA areas 1-2 times per week.
#LAT
Responsibilities:
- Serve as a senior technical resource for clients, providing advanced troubleshooting and resolution for complex IT issues
- Deliver onsite and remote IT consulting services across multiple client environments
- Assess client infrastructure and recommend improvements related to performance, security, scalability, and cost optimization
- Design, implement, and support IT solutions including servers, networks, cloud platforms, and security tools
- Lead and support IT projects such as system upgrades, migrations, cloud transitions, and security initiatives
- Work closely with clients to understand business needs and translate them into technical solutions
- Act as an escalation point for Tier 2/3 support issues within an MSP environment
- Ensure adherence to SLAs, documentation standards, and best practices
- Maintain detailed technical documentation, network diagrams, and client configurations
- Provide mentorship and guidance to junior technicians when needed
- Stay current with emerging technologies, cybersecurity trends, and industry best practices