MaineHealth

For over 50 years, R.C. Moore, an employee-owned company, has been assisting businesses in growth and scalability through comprehensive logistics solutions. Our commitment to growth and supporting customers at every stage—from freight shipping and supply chain management to warehousing and extended carrier support—sets us apart. We combine data intelligence with decades of logistics expertise to deliver custom-built solutions that drive real results.

R.C. Moore is seeking an experienced and dynamic IT Manager to oversee our company's information technology systems and operations. As the IT Manager, you will be responsible for managing and maintaining our organization's technology infrastructure, while also providing support and guidance to our IT team.

Benefits and Perks:

· 401(k) with company match

· Employee-Owned

· Weekly Pay: Receive weekly payments through direct deposit.

· Paid Time Off (PTO): Take the necessary time to recharge and relax.

This position is full-time, Monday - Friday, and is based on-site in our Scarborough, Maine Corporate Office. Occasional travel to the other terminals is required, as necessary.

Responsibilities include and are not limited to:

• Technical Support: Address and resolve issues related to computers, printers, telephones, and other technology.
• System Analysis: Analyze operational software systems, develop specifications for necessary changes, and implement ongoing analysis and reporting mechanisms.
• Documentation: Maintain system documentation and evaluate vendor products.
• Training: Provide advice and training to end-users on relevant technologies.
• Team Collaboration: Work as part of a team to ensure maximum availability for core applications and troubleshoot reported problems.
• Performance Tuning: Ensure software systems exchange data properly and provide application performance tuning.
• Subject Matter Expertise: Act as the Subject Matter Expert (SME) on core applications, maintaining internal SLAs, system availability, capacity management, and performance KPIs.
• Project Management: Plan and coordinate testing changes, upgrades, and new services, ensuring systems operate correctly in current and future environments.
• 24/7 Support: Coordinate around-the-clock technical support for all core applications and related software components.
• Process Development: Lead efforts to develop and implement processes for core applications and system monitoring.
• Application Updates: Implement core application updates, including upgrades, patches, and new releases.
• Testing and Debugging: Test, debug, implement, and document core applications, modifying company products and systems as needed.
• Vendor Management: Work with vendor support on all issues and manage problem resolution and root cause analysis.
• Monitoring: Perform daily monitoring and maintenance activities.

Qualifications:

• Minimum of four (4) years of experience in a technical position supporting Windows 7 and 10, Microsoft Office 2016 and later, Internet Explorer, Chrome, SharePoint, and other business applications.
• EDI and ERP experience required; NetSuite experience preferred.
• Experience with Transportation Management Systems (TMS) and Warehouse Management Systems (WMS) preferred.
• Help Desk experience and some programming, scripting, and macros experience desirable. SQL experience is helpful.
• Bachelor's degree or higher required.
• A+ Certification required. MCSE certification(s) preferred.
• Advanced knowledge of Office 365 and Teams required.

If you possess the qualifications and skills outlined above and are seeking an exciting and challenging opportunity to lead a dynamic IT team, we encourage you to apply for this position. Join R.C. Moore today and take the next step in your career!

EOE

Job Type: Full-time

Pay: $100,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• Bachelor's (Required)

Experience:

• directly related technical: 4 years (Required)
• Warehouse Management Systems (WMS): 1 year (Preferred)
• EDI: 1 year (Required)
• Transportation Management Systems (TMS): 1 year (Preferred)
• ERP: 1 year (Required)
• Help Desk & programming: 1 year (Required)
• Office 365 & Teams: 2 years (Required)

License/Certification:

• A+ Certification (Required)
• MCSE certification (Preferred)

Ability to Relocate:

• Scarborough, ME 04074: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person