CPI Card Group

About Us

Channelwill is a fast-growing SaaS company dedicated to helping eCommerce merchants deliver exceptional post-purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty.

Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are eager to grow with us.

About this role

We are seeking a Cloud / DevOps Engineer to join our North America team and collaborate closely with our global Cloud Engineer in China. This role starts with hands-on cloud engineering and monitoring, and will grow into local compliance management and independent incident response.

What You’ll Do

• Perform daily cloud engineering and maintenance for cloud resources and infrastructure (AWS, GCP), following global standards and monitoring frameworks.
• Assist in first-line alert handling and cross-time zone incident response.
• Manage local data center/cloud engineering, implement privacy and compliance controls (CCPA, GDPR, SOC 2).
• Provide first-line emergency support for North America systems and services, reducing response delays.
• Collaborate with China and local teams to ensure smooth cloud engineering and compliance adherence.

What We’re Looking For

• Must be legally authorized to work in the United States. Our company is not able to provide visa sponsorship at this time.
• Proficient in both Chinese and English with strong cross-cultural communication skills.
• Bachelor’s degree in Computer Science, IT, or related field.
• 3+ years of cloud engineering; multinational experience is a plus.
• Familiar with Linux/Windows system administration, cloud platform management, monitoring tools, and basic scripting (Shell/Python).
• Responsible, independent problem-solving skills, and able to work effectively across time zones.

Why Join Us

• Grow from hands-on cloud engineering to managing compliance and incident response in a global team.
• Work with cutting-edge cloud technologies and SaaS systems.
• Collaborate with cross-cultural teams across North America and China.

Equal Opportunity

Channelwill is an Equal Opportunity Employer. We celebrate diversity and are committed to inclusion.

How to Apply

Please submit your resume via [[email protected]]

Job Type: Full-time

Pay: $130,000.00 - $150,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Referral program
• Retirement plan

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Language:

• Chinese (Required)

Work Location: Hybrid remote in Pasadena, CA 91107