Transdev

Job ID:

Key Responsibilities:

• Provide on-site desktop and device incident resolution (parks, resorts, and client buildings) for Cast Members.
• Offer break/fix support for client-owned devices, peripherals, and installed software (e.g., MS Office 365, Adobe Creative Suite, VPN software).
• Understand and ensure Service Level Agreements (SLA) are met for all support and resolution requests.
• Collaborate with the EUC Request Fulfilment team to handle daily installations, hardware refreshes, reimaging, and memory upgrades.
• Install, configure, and troubleshoot hardware/software requests (including software installation and network configurations).
• Manage service tickets assigned to individuals; ensure timely updates, closures, and adherence to SLA guidelines.
• Provide post-validation support and assist Cast Members with remote support after receiving new hardware (e.g., software configurations, adding network drives).
• Lift, carry, and transport IT equipment as required.
• Manage the lifecycle of IT hardware assets, including procurement, deployment, and disposal.
• Coordinate warehouse pick transactions and inventory review, ensuring that hardware is properly managed and categorized by specs.
• Ensure asset deployment is completed promptly in collaboration with the EUC Request Fulfilment teams, adhering to SLAs and KPIs.
• Manage refresh cycles and oversee deployments via the asset management database, confirming that tasks are completed before closing tickets.
• Update and maintain all necessary documentation related to asset management and support tasks.

Skills & Qualifications:

• 3-5 years of hands-on experience with desktop/laptop field deployment and IT support in large-scale operations.
• Strong knowledge of Windows operating systems (Win 7, Win 10) and Mac OS, along with associated hardware and peripherals.
• Proficiency in using SCCM, TCP/IP protocols, Active Directory, Exchange, and InTune.
• Experience with ServiceNow or similar ticketing systems for managing support requests and tracking ticket progress.
• Familiarity with software deployment tools and patch management platforms.
• Ability to handle and manage high volumes of requests efficiently and within deadlines.
• Strong customer service skills with both in-person and written communication abilities.
• Detail-oriented with strong problem-solving skills and the ability to manage tasks autonomously.
• Experience with asset management and knowledge of procurement and purchase order tracking processes.
• Knowledge of warehouse inventory management is a plus.
• Familiarity with network technologies such as VPN, Wi-Fi, DNS, and IP.
• Certification in IT support (e.g., A+, Microsoft certifications) is a plus.
• Must be flexible and ready to work on various IT support tasks, including out-of-hours support as needed.
• Ability to lift and transport IT equipment as needed.

Education:

Associate or bachelor’s degree in IT or a related field is preferred.

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person