EdgeStone Staffing

Position Overview

Edgestone Staffing is seeking a hands-on, versatile Information Technology (IT) Services Administrator who will also serve as the company’s primary Help Desk resource and ERP System Administrator. This is a critical individual-contributor role responsible for maintaining the reliability, security, and performance of all technology systems supporting a 75-person, single-facility precision sheet metal manufacturing environment.

The ideal candidate is a proactive problem-solver who enjoys working across the full IT spectrum—from end-user support and network administration to ERP configuration and reporting. As the organization continues to grow, this role offers strong opportunities for professional growth into more senior or managerial IT positions.

Key ResponsibilitiesEnd-User Support & IT Help Desk

• Serve as the primary help desk contact for all IT-related issues across office, engineering, and production teams.
• Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, software applications, phone systems, and mobile devices.
• Maintain ticketing or issue-tracking logs and ensure timely resolution of user requests.
• Provide onboarding and offboarding support, including equipment setup and user access provisioning.
• Develop and maintain IT documentation, user guides, and basic training materials.

IT Systems Administration

• Maintain, monitor, and support company servers, workstations, internet connectivity, and network infrastructure.
• Manage user accounts, permissions, group policies, and system backups.
• Implement and maintain cybersecurity best practices, including patching, antivirus, firewall management, and access controls.
• Administer Microsoft 365, email security, shared drives, and collaboration tools.
• Oversee hardware lifecycle management (procurement, imaging, deployment, replacement, and decommissioning).
• Support manufacturing-floor technology such as barcode scanners, label printers, data collection devices, and Wi-Fi connectivity.

ERP Administration

• Manage day-to-day administration of the company ERP system (Epicor).
• Support ERP users across Operations, Production Control, Engineering, Finance, Quality, and Sales.
• Create and maintain user roles, permissions, workflows, and configuration settings.
• Troubleshoot ERP issues, coordinate with vendors, and manage updates and patches.
• Develop custom reports, dashboards, and queries to support business decision-making.
• Assist with process mapping and continuous improvement initiatives tied to ERP functionality.
• Support system integrations between Epicor and related platforms (MES, Quality, Scheduling, CRM, Quoting, barcode/scanner systems, etc.).
• Provide ERP training and user support as needed.

Required Qualifications & Skills

• 3–7 years of hands-on IT experience in a small to mid-sized company or similar environment.
• Strong customer-service mindset with proven help desk and troubleshooting skills.
• Experience administering Windows-based environments.
• ERP administration experience or heavy ERP user experience within a manufacturing setting.
• Solid understanding of networking technologies (TCP/IP, switches, routers, firewalls, VPNs, Wi-Fi).
• Working knowledge of cybersecurity standards and practical protections.
• Strong documentation, communication, and time-management skills.

Preferred Qualifications

• Experience in precision sheet metal, machining, fabrication, or discrete manufacturing environments.
• Experience with ERP or manufacturing systems such as Epicor, JobBOSS², E2, Global Shop, Visibility, or similar platforms.
• Experience with Power BI, SQL querying, or custom report development.
• Familiarity with on-prem, cloud, and hybrid IT environments.
• IT-related certifications are a plus.

Job Type: Full-time

Pay: $35.00 - $46.00 per hour

Expected hours: No less than 40 per week

Work Location: In person