Company Overview: As a leading mattress and furniture retailer, we believe that a good night's sleep is the key to wellness. For 60 years, we’ve been passionate about creating the ultimate sleep experience for our customers. We have a fun, dynamic, and diverse team of employees who work together to make our customers' dreams come true. Building on decades of experience, City Mattress is growing and innovating across all our departments. This means opportunity for you!
Why City Mattress? At City Mattress, our core values — High Performance, Customer-Centricity, Trust, and Teamwork — define who we are and how we operate. We hold ourselves to the highest standards, striving for excellence in everything we do while keeping our customers at the heart of every decision.
Wait, there’s more…
- Low turnover rate of 8% (compared to sector average of 20%*)
- Average tenure of over 7 years, more than double the industry average
- Growth is the norm - Our CEO started in the warehouse in his teen years and worked his way up!
- We have an atmosphere of open and effective communication
- We are brilliant at the basics and have a lets-get-it-done-together culture!
Job Summary: City Mattress is looking for a skilled and experienced Systems Administrator to join our IT team. As a Systems Administrator, you will be responsible for the maintenance, configuration, and reliable operation of computer systems and servers. The Senior Systems Administrator will additionally take a leadership role, providing strategic direction and expertise in managing complex IT environments.
Responsibilities:
- Infrastructure Management: Design, implement, and maintain the organization's systems and server infrastructure to ensure optimal performance, availability, and security.
- Technical Support: Provide technical support and troubleshooting for hardware, software, and network issues to ensure a seamless and efficient IT environment. Respond promptly to service requests and incidents, ensuring timely resolution.
- Ticket Management: Efficiently manage and prioritize service tickets using our ticketing system. Track and document all activities, resolutions, and communication for future reference.
- Security Compliance: Implement and enforce security policies and procedures to safeguard the organization's systems and data. Regularly perform security audits and take corrective action as necessary. Ensure only company-issued equipment is used when accessing our tools, solutions, and network unless it falls under our BYOD policy.
- Collaboration: Collaborate with cross-functional teams to understand the unique IT requirements of various departments and ensure that IT solutions align with business objectives.
- Documentation: Maintain accurate and up-to-date documentation for system configurations, procedures, and protocols.
- Upgrades and Patch Management: Plan and execute system upgrades, patches, and installations. Ensure that all systems are up-to-date with the latest security patches and software versions.
- Performance Monitoring: Monitor system performance and take proactive measures to address potential issues before they impact operations. Implement and manage system monitoring tools.
- Vendor Management: Work closely with technology vendors to evaluate new products, negotiate contracts, and ensure the timely delivery of services and solutions.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Systems Administrator or similar role in a fast-paced environment.
- In-depth knowledge of system administration, network protocols, and security best practices.
- Proficient in the administration of Windows server environments.
- Experience with virtualization technologies (VMware).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team-oriented environment.
- Relevant certifications (e.g., Azure, Microsoft Certified Systems Administrator (MCSA), CompTIA Network+, etc.) are a plus.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Are you willing and able to commute to our corporate HQ located in Bonita Springs?
- Do you have at least 2 years of experience supporting Tier 2 or Tier 3 escalations (troubleshooting system or network issues that impact multiple users or systems)?
License/Certification:
- Driver's License (Preferred)
Work Location: In person
