HoustonTech

Seeking a skilled Level 2 IT Support Engineer with strong troubleshooting skills, MSP experience, and a passion for scripting and automation. This role is ideal for an engineer who can independently resolve most issues, serve as an escalation point for Level 1, and travel on-site when needed for onboarding, escalations, or emergencies.

Key Responsibilities

• Resolve support tickets across multiple client environments
• Act as a technical escalation point for Level 1 technicians
• Perform root cause analysis and implement permanent fixes
• Create and maintain PowerShell scripts and automation to improve efficiency and reduce manual work
• Use and maintain MSP tools including N-able, HaloPSA, ITGlue, and related platforms
• Participate in client onboarding, environment discovery, and documentation
• Travel on-site as needed for onboarding, support, hardware installations, and emergency situations
• Maintain accurate ticket notes, documentation, and client records
• Follow ITIL-aligned service delivery and cybersecurity best practices

Troubleshoot and Support

• Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID, Intune)
• Performance issues, application failures, and OS errors
• Device onboarding, imaging, and configuration
• User profile, permissions, and access issues
• Endpoint security, EDR alerts, and remediation
• Active Directory administration and troubleshooting
• DNS, DHCP, and Group Policy management
• File servers, permissions, and access control
• Server performance, service failures, and patching issues
• LAN/WAN connectivity issues
• VPN troubleshooting (site-to-site and client VPN)
• Firewall rule validation and troubleshooting
• Switch, Wi-Fi, and network performance issues
• Backup job failures and restore testing
• Endpoint and email security alerts
• Basic virtualization support (Hyper-V / VMware)
• Cloud and on-prem hybrid environments

Participate in:

• Client onboarding and environment discovery
• New user, device, and tenant setup

Travel on-site as needed for:

• Client onboarding
• On-site support and troubleshooting
• Hardware installations and upgrades
• Emergency or critical incidents

Required Skills & Experience

• 3+ years of IT support experience (MSP experience strongly preferred)
• Strong troubleshooting skills across Windows, Microsoft 365, and networking
• Hands-on experience with PowerShell scripting and automation
• Familiarity with MSP tools such as N-able, HaloPSA, ITGlue, or similar
• Solid understanding of Active Directory, Group Policy, and Microsoft Entra ID
• Strong communication and customer-facing skills
• Ability to manage multiple tickets and priorities effectively

Job Types: Full-time, Contract, Temp-to-hire

Pay: $75,000.00 - $85,000.00 per year

Application Question(s):

• Describes your PowerShell experience and what did you use it for?

• This role requires occasional on-site visits for onboarding, troubleshooting, or emergencies. Are you able and willing to travel to client sites as needed?
• Which MSP tools have you used/using?

Experience:

• MSP: 3 years (Preferred)

Work Location: Hybrid remote in Houston, TX 77031