Full-time
Melbourne, FL
Job description
Cycrest Systems (visit us at www.cycrest.com!) is Spokane’s premier customer-service driven, outsourced IT service provider (Managed Services and Security Provider – MSSP). As we continue to grow and expand we’re looking for a talented Level 2 Workstation, Network and Server Administrator to join our team.
This is an in-office position in our Spokane, Washington location. While occasional “remote or work from home” options may be provided based on employees needs from time to time, this is an in-office position.
All Cycrest positions offer numerous internal growth opportunities, allowing you to develop your career path within our company. This position will remain open until filled.
For over 33 years, Cycrest is proud to be servicing the small, medium, and larger businesses in and around the Inland Northwest. We are dedicated to delivering high quality support, services and solutions for our Clients.
Cycrest offers a positive and healthy, friendly, and supportive working environment and culture that encourages and supports: teamwork, innovation, growth, and dedication. Cycrest focuses on employee and client satisfaction. We value well-rounded professionals with strong value systems and ethics, and a passion for delivering exceptional support.
We provide opportunities for professional development and growth within our organization. Our supportive and collaborative work environment fosters teamwork and employee satisfaction, plus, you'll have the chance to work with a dedicated team of IT professionals who are passionate about providing exceptional service.
At Cycrest, we believe in putting our clients and employees first. Our employees genuinely care about our clients, and our clients genuinely care about our employees. As a result, Cycrest enjoys longer term relationships with our clients and employees.
Cycrest embraces our “One Call…Total Service” approach, ensuring our clients receive comprehensive support and solutions without finger pointing or blame.
In this role, you will be responsible for troubleshooting Windows Server OS, Workstation OS and networking issues, collaborating with vendors for third-party software support when needed, managing network infrastructure, and maintaining server and workstation systems. Your primary focus will be on providing exceptional customer service to our valued clients, while supporting and mentoring team members.
To be successful in this position, you should have a positive and strong value system, have proven experience in systems administration, strong technical skills in server management, networking, and troubleshooting, excellent communication and interpersonal skills, the ability to work independently and as part of a team, and have a passion for continuous learning and growth.
We offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
Technical Responsibilities of a Level II/Engineer II Position
- Troubleshooting/Repairing/Deploying and Managing computer systems for the small and mid-sized business. This includes: servers, workstations, networking equipment, application software.
- Advanced and escalated troubleshooting of Microsoft Windows servers, workstation operating system and network issues.
- Facilitating vendor support for third-party software to solve escalated issues.
- For higher skilled applicants, Project management and deployment of server, network and workstation installations, upgrades and network refreshes. Including: server hardware builds, OS installation and configuration, software and application installation, configuration and deployment of physical and virtual machines.
- This position not only works with basic network issues, but also higher-level issues and concerns found in various sized systems, from small, single-site environments to large, multi-site networks.
Professional preferred skills and qualities:
- Proven experience in troubleshooting hardware, software, and networking issues.
- In-depth knowledge of multiple network operating systems, protocols, security best practices, and implementation techniques.
- Exceptional customer service skills, with a focus on providing timely and effective solutions surrounded by industry best practices.
- Strong communication, teamwork, leadership and collaboration skills, able to work effectively as part of a team to achieve shared goals.
- Demonstrated ability to work independently, effectively manage time and prioritize tasks.
- A proactive thought process, and outgoing personality, eager to take on new challenges and learn continuously.
- Familiarity with the Greater Spokane Area, including local businesses and organizations.
- Experience with Kaseya and Connectwise Manage software is a plus. Possession of A+, Net+, Security+, or related certifications is beneficial.
Requirements:
- Minimum of 3 years of relevant work experience in systems administration or a related field.
- Associate's or Bachelor's degree in network administration or computer science is preferred but not required.
- Must possess a valid driver's license, reliable transportation, and vehicle insurance.
Note: This job description is not exhaustive and may include additional duties to meet the evolving needs of the organization. The responsibilities listed above are intended to provide a general overview of the position and may vary depending on specific business requirements.
Job Type: Full-time
Salary: $60,000 - 75,000.00 and up, depending on experience and qualifications
Benefits:
Schedule:
Job Type: Full-time
Work Location: In person
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
Benefits:
Schedule:
Work Location: In person
