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IT Service Management (ITSM) Lead

INSPYR Solutions

Full-time

Plantation, FL

Job description

Job Title: St. Mary’s & Clearwater Valley Health IT Director

Department: IT

Job Description


The IT Director leads Information Services for two hospitals and clinics, aligning with system-wide IT goals. The role ensures dependable end-user support, manages local applications, coordinates with system teams, and seeks opportunities to consolidate and align technology services.


This position is an on-site role located in Orofino, Idaho. Must be willing to relocate.


Essential Job Functions:


  • Serve as the primary IT leader for local facilities, representing technology needs and priorities to system leadership.


  • Align local IT initiatives with health system goals, standards, and security policies.


  • Oversee day-to-day support for desktops, laptops, printers, and peripheral devices.


  • Ensure timely resolution of incidents and service requests, maintaining high customer satisfaction.


  • Provide independent support for locally managed applications (e.g., Expanse and related third-party tools).


  • Coordinate with system teams for enterprise applications and infrastructure services.


  • Partner with IT Leadership teams on projects, upgrades, and security initiatives.


  • Identify opportunities to consolidate systems and processes for efficiency.


  • Ensure adherence to HIPAA and organizational security standards.


  • Participate in audits, risk assessments, and disaster recovery planning.


  • Establishes robust financial management processes for long range planning and forecasting and


  • fostering quality and fiscal accountability for projections


  • Aligns SMCVH IT Policy and Procedure with Kootenai Health

  • Completes project work as assigned on time and with the highest level of quality.


  • Ensures that staff understands information, as evidenced by staff compliance with and participation in hospital programs, seminars, training, and related activities.


  • Develops budgets/policies/procedures to support the functional infrastructure


  • Effectively utilizes resources within established budget; notifies CEO of all variances anticipated, or occurred, to maintain department services.


  • Adheres to procedures regarding acquisition of, and payment for, goods and services, as evidences by appropriate and timely processing of requisitions and invoices.


  • Communication with staff is effective and resolves conflicts that may hamper relations and productivity.


  • Uses hospital communication resources to inform internal and external audiences of departmental news, achievements, and polices.


  • Is recognized as a positive role model.



Minimum Qualifications:


  • Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).


  • Experience:

    • Minimum 5 years in IT leadership, preferably in healthcare.


    • Strong background in end-user support and application management.


    • Familiarity with critical access hospital operations and regulatory requirements.



  • Skills:

    • Excellent communication and collaboration skills.


    • Ability to manage multiple priorities in a resource-limited environment.





Work Environment:


  • St. Mary’s and Clearwater Health operate 24 hours a day, every day of the year; departmental operational needs may require you to be available to work all shifts, including weekends and holidays, to meet patient needs.


  • St. Mary’s and Clearwater Health Clinic locations have operating hours based on location and patient needs; therefore, availability to work all clinic shifts, weekends, and holidays, as appropriate for the location, will be expected and required.


  • Work is normally performed in a typical interior work environment.



Physical Requirements:


  • Must be able to lift and move up to 10 lbs.


  • Must be able to reach arms above or below shoulder height


  • Must be able to maintain a sitting position


  • Typical equipment used in an office job


  • Repetitive movements


  • No or very limited physical effort required.


  • No or very limited exposure to physical risk.


  • Work with equipment and manipulate equipment settings, computer keyboard, etc.



St. Mary’s & Clearwater Valley Health provide exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!


Apply today!


St. Mary’s & Clearwater Valley Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. St. Mary’s & Clearwater Valley Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.


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Location: Kootenai Health · IS - Administration
Schedule: Full Time, Days